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Job Descrption

Position: Front Office Supervisor (German Speaking) at voco The Palm

About the Company:

Inter Continental Hotels Group (IHG), a global hospitality company, operates a diverse portfolio of over 6,000 hotels across nearly 100 countries. Founded in 2003 and headquartered in the UK, IHG's brands range from luxury to economy, including Inter Continental, Holiday Inn, Crowne Plaza, and Kimpton Hotels. Known for delivering exceptional guest experiences, IHG emphasizes innovation, sustainability, and community engagement through its 'True Hospitality for Good' initiative.

With a focus on comfort, service, and strategic growth, IHG continues to be a leader in the global hospitality industry.

About Us:

Welcome to voco. Drawing on our years of experience in delivering True Hospitality, voco Hotels gives people a different choice. Hotels that are reliable enough to depend on, but different enough to be fun. Our new family of hotels are connected by their individual characters that make... memorable travel dependable. Unstuffy hotels, where people feel comfortable to relax, and just get on with relaxing.

Hotels that stand out from the crowd.

Job Summary: As Front Office Supervisor, you will lead the shift for Front Office operations while also keeping an eye on the other operational departments. Your focus is always to make sure our guests feel welcome and can enjoy the voco life.

Requirements:
• Passion for hospitality and guest experience
• Knowledge of PMS system Opera is an advantage.
• Two years of supervisory experience in an operations role within a hospitality environment.
• Strong organizational, task-management, leadership, creativity and presentation skills.
• Pro-active attitude and eye for detail with a natural drive for continuous improvement.
• German Speaker is required for this role
• A naturally outgoing and friendly personality with a passion for service excellence to consistently deliver and demonstrate voco service standards
• A true 'team-player' mentality and flexible attitude towards a diverse set of tasks.
• Excellent communication skills

Responsibilities:
• Supervise Front Office services to ensure efficiency and adherence to operational standards.
• Oversee the responsible use of systems and equipment (PMS, credit card machines, key systems).
• Take over from the previous shift, follow up on pending tasks, and ensure service completion.
• Maintain high guest satisfaction through active communication before, during, and after stays.
• Ensure hotel product quality and safety standards are consistently met.
• Serve as the first contact for the Emergency Response Team during emergencies.
• Communicate VIP and key guest arrivals/departures and special requests to relevant departments.
• Foster teamwork and coordinate with other departments for smooth operations.
• Act as Night Manager and handle night audit procedures.
• Uphold the voco brand by inspiring memorable guest experiences.
• Perform ad-hoc duties as needed to support the team.

Required Skills:
• Strong organizational, task-management, leadership, creativity and presentation skills.
• Excellent communication skills

Work Hours: 8 Hours a Day

Experience in Months: 24

What we offer:

We’ll reward all your hard work with great salary and benefits – in addition to career development, employee room discounts and great work culture. Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics.

As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve.

At IHG, we are committed to developing our team and managing our talent and would encourage internal as well as external candidates to apply for any of our vacancies.

We are an equal opportunities employer.
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