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Job Descrption

• Oversees the implementation of linen room standards and procedures.
• Opens and closes the shift and ensures effective shift hand over.
• Distributes and collects keys.
• Manages all incoming and outgoing calls to Linen Department
• Solves employee grievances.
• Directs task allocations and changes according to volume and peak periods.
• Performs quality inspections.
• Liaises with Housekeeping for guest and hotel requirements.
• Ensures staff uniforms and hotel linen are processed and delivered in a timely manner.
• Ensures consistency within the department.
• Completes stock-takes as required.
• Conducts shift briefings to ensure hotel activities and operational requirements are known.
• Leads employee engagement activities.
• Recommended changes to these standards and training needs on an ongoing basis
• Maintain a current and thorough knowledge of all laundry systems.
• Management of all incoming and outgoing calls to Laundry Department
• Make sure the room linen is in good... shape and spotless.
• Solve employee grievances

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