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Technical Field Support at geidea
Dubai, United Arab Emirates


Job Descrption
To maintain competitive advantage as we grow, we are currently looking for an Point of Sale / POS Field Technician.Purpose: Responsible for the on site set up of hardware for Point of Sale / POS) deployments, customer on site training and on site replacement, repair and reconfiguration of existing customer hardwareKey Accountabilities :• On site set up of hardware such as ECR/ Point of Sale / POS touchscreens, printers, scanners, cash drawers and payment devices. Includes connecting devices to power and network and configuring devices• Positioning, physical installation of devices and tidy and sensible cable management• Accessing and configuring the network to facilitate functioning of network devices including IP printers, kitchen displays, handheld devices access points, switches and routers.• Ensuring wireless network coverage is sufficient to support wireless devices like handheld ordering devices and planning and installing adequate access points when required• Testing the... completed set up in a comprehensive manner to ensure all device configuration and setup is working as intended• Troubleshooting issues detected or reported by customers in a methodical manner to identify hardware issues or misconfigurations and rectifying them according to company best practices• Training customers in hardware use by demonstrating the hardware and software and responding to customer questions• Diagnosing hardware and configuration issues and putting a plan in place to resolve them• Managing hardware deployments, configuration and issue resolution through our ticketing system• Repairing or replacing damaged or non functioning hardware• Liaise with offsite support in our shared services centre when needed for deployment or issue resolution• Manage your time effectively and delivery results to the customer on time within agreed SLAsRequired Work Experience:• 2+ years experience preferably in a technical role in software, Information Technology or SAAS• Track record of meeting SLAs• Track record showing good technical fundamentalsDesirable Experience:• Degree, degree or other professional qualification in IT, Software, Engineering, Networking or similar area• Experience and knowledge of the ECR (Point of Sale / POS) sectorRequired Skills/Competency:• Fluent in Arabic and English [Note: English may be ok for UAE market]• Good fundamental knowledge of networking set up and configuration• Good general IT knowledge• Good time management and ability to manage a constant flow of support requests• Can demonstrate excellent problem solving skills• Can work in a fast paced environment and under pressure• Customer facing communication skills are essential• Data driven and comfortable working to KPIs• Self motivated with a drive to achieve and exceed support targets• Passion for new technology and softwareDesirable Skills/Competency:• Drivers licence and own vehicle• Experience with ECR, POS devices and network printers a plus• Experience with support ticketing systems a plus• Flexible working hours including evenings or weekends

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GEIDEA
4 jobs found
Accountant Sr. Specialist at geidea
Dubai, United Arab Emirates
Accountant Sr. Specialist at geidea
Dubai, United Arab Emirates
Technical Field Support at geidea
Dubai, United Arab Emirates
Technical Field Support at geidea
Dubai, United Arab Emirates
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