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Guest Service Supervisor at Hilton
London, United Kingdom
Job Descrption
NOW IS AN EXCITING MOMENT TO JOIN THE TEAM AT THE HILTON LONDON METROPOLE.
The hotel has just finished a transformational refurbishment, updating all of its Food & Beverage outlets, Bedrooms, Public Areas and Meeting Space, setting us well on our way to becoming Europe's Leading Conference & Events Hotel!
Following the completion of the refurbishment, the hotel now boasts 1,100 bedrooms, a state of the art fitness centre, four unique restaurants and bars, 35+ meeting rooms, including three ballrooms, with capacity for over 1,350 guests as well as an exclusive event space with unparalleled breath-taking skyline views across London.
Fancy taking a closer look at our brand new hotel? Check out our socials:
Instagram: https://www.instagram.com/hiltonlondonmet/?hl=en
Linkedin: linkedin.com/company/hilton-london-metrople
A WORLD OF REWARDS
• Salary: £14 per hour
• Smart uniform provided and laundered
• Free, healthy and high quality meals when... on duty
• Grow your Career your next position could be as a Assistant Front Office Manager
• Personal Development programmes designed to support you at every step of your career
• A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)
• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
• Team Member Referral Program
• Discounted dental and health cover
• High street discounts: with Perks at Work
• Discounted car park
• Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
• Modern and inclusive Team Member’s areas
This is a full time role, 39h per week.
You will join the Front Office team, working in the Reception area of the hotel.
Main duties:
• Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement.
• Prepare daily reports and provide necessary information required by the Guest Experience managers.
• Handling of operational tasks, emails and updating of guest CRM profiles.
• Covering Journey ambassador shifts and assisting/directing guests through the hotel.
• Monitor service recovery reports, and managing guest communication.
• Able to perform supervisory tasks as part of the Reception team when assisting in daily operations.
• Focus on preparation of pre-arrival tasks, day to day operations, and pre-assignment of VIP stays.
What are we looking for?
• Previous senior team leader/receptionist experience in Front Office within the hotel sector
• High level of organisation and use of Microsoft excel, written communication skills
• Experience of managing day to day supervisor/team leader tasks in Reception
• Excellent interpersonal and communication skills
• Flexibility to respond to a variety of work situations
• ONQ PMS knowledge preferred
• Working as part of a team
WHAT MAKES US SPECIAL IS WHO WE ARE, AND WE ARE HILTON!
Hospitality Integrity Leadership Teamwork Ownership Now
Never just stay. Stay inspired. Smart luxury is at the core of everything Conrad Hotels & Resorts does. We are the destination of a new generation of smart luxury travellers for whom life, business, and pleasure seamlessly intersect.
Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company
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