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Job Descrption

Education & Skill set:
• Exposure and experience in maritime communications
• Have decent knowledge of RF & Satellite technologies – L Band, Ku Band, Ka Band, C Band, LEO, GEO, MEO satellite systems.
• Have decent knowledge of Satellite based GMDSS systems.
• Should have good knowledge of Add value services such as LRIT, SSAS, Charts and publications etc.
• Should have expert knowledge in IT and distributions systems.
• Minimum 4-5 years of experience in a Sr. Technical Support, Network Specialist role.
• CCNA, MCSA and MCTNA certification would be added advantage.
• Certification such as GVF FE Engineer/Technician would be added advantage.
• Valid UAE driving license will be an added advantage.

Job description:
• Should be well versed with maritime communication technologies and support customers on various issues related to Ku-band, L-band terminals and vessel IT infrastructure.
• To maintain knowledgebase of all equipment that is being installed on board in order to communicate... with vendors, assist in trouble shoot, work with OEM’s technical support etc.
• Should be capable of independently provide remote support to techs/customers during installs and trouble shooting.
• Train Juniors and develop efficient processes to work smart.
• To look into support emails and identify opportunities to upsell. This is one prime area that the manager has to concentrate.
• Configuring, commissioning and handover of network management box/UTMs/Firewalls/Switches/Wifi Access Points based on customer requirement.

· Troubleshoot and resolve network issues
• Adept in products such as Sophos, Cisco, Mikrotik, Peplink, Marpoint, Fortigate, Infinity, Grandstream.
• Good domain Knowledge in IT and network concepts (TCP/IP, Routing, Switching, VLANs, DHCP, DNS, STP)
• Conversant in maritime email solutions.
• Conversant in cybersecurity, antivirus and endpoint security solutions.
• Conversant in LRIT, SSAS, SAT-C systems
• Conversant with VoIP and CCTV systems.
• Able to communicate effectively with customers and end users

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