Worldwide Companies City

Job Descrption

• Answers incoming calls.
• Directs calls to guest rooms, staff, or departments through the switchboard.
• Places outgoing calls.
• Receives guest messages and delivers the same to the guest.
• Logs all wake-up call requests and performs wake-up call services.
• Provides information about hotel services to guests.
• Understand the telephone operator board or switchboard operations.
• Knows what action to take when an emergency call is required.
• Monitors automated systems including fire alarms and telephone equipment when the engineering and maintenance department is closed.
• Assists in reporting telephone equipment or service complaints and problems.
• Following telephone etiquette (! Must read).
• Trains or assists with training new telephone operators in the performance of job duties.
• To be fully aware of and adhere to health and safety, fire, and bomb threat procedures.
• Multitasking abilities will always come in handy, because a switchboard operator may be asked to do other... jobs as well.
• Must be polite while answering the phone.
• Open and close telephone functionality on the hotel front office software.
• Keep records of calls placed and received by all departments and record the call charges.
• Set up conference calls in different locations and time zones.
• Update directory information on the front office software.
• Provide relay service for hearing-impaired guests.
• Provides a paging service for hotel guests and employees. Process guest wake-up calls.

Job Type: Full-time

Pay: From AED1,700.00 per month

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