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Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.comWe are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organization s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.IT Skills and Experience• Desired Experience:• Computer OS/Peripherals troubleshooting• Handling Different PC Operating Systems ( Windows 7/8 and 10)• Performing Hardware Software Installation ( understanding of deployment tools like SCCM)• Basic knowledge of SOE and group policies• Printer support• Good knowledge of MS Office tools installation & troubleshooting• Excellent customer service and people skills• Field experience supporting a variety of technologies and services• Advanced technical abilities... including solid troubleshooting skills applicable to Windows, Apple, and virtual operating systems• Ability to manage time and resources to meet or exceed expectations in high-profile situations while maintaining professionalism under pressurePersonal Attributes:• Excellent End-user computing skills. • Good knowledge of Infrastructure support.• Strong analytical and problem-solving capabilities• Well-organized and extremely detail-oriented • Strong customer service ethic and excellent communication skills, both oral and written• Passionate about delivering quality no matter what you are doing • Can work both independently and in a collaborative team-oriented environment• A self-starter, motivated to push the limits and think outside of the box • Fondness for solutions that are simple, elegant, and effective • Ability to work with and maintain confidential information• Language Proficiency: German, EnglishIn-depth knowledge of:• Windows OS (e.g. XP, Vista, Windows 7, 10)• Microsoft Office applications• PCLaptop hardware• PCLaptop peripherals, including printers• Mobile devices Basic knowledge of: • Active Directory• Exchange• Apple OS• SCCMIT QualificationsAt least two of the following:• PCLaptop OEM Maintenance Certification• CompTIA A+ Certification• Microsoft Certified IT Professional (MCITP) certification in the desktop area• Microsoft Office Specialist (MOS) CertificationExperience in a similar role• 3+ years of relevant experience

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