Worldwide Companies City

Job Descrption

Communicate with and support Quality Manager, Operations Manager, Supervisors, leads, and employees to share insights, troubleshooting and improvement strategies.Participate and contribute to company projects and developmental meetings.Coach agents on a daily, weekly and monthly basis to Quality improvementConduct Supervisor Interaction AuditsConduct Process and Agent Level Interaction MonitoringEnsure consistent application of the quality process/system.Attend and/Facilitate Client Calibration or monitoring sessions.Job Requirements:Superior written and verbal communication skills and presentation skills.Must have proficiency with various classic software applications programs including Microsoft Word, MS Excel, MS PowerPoint, MS OutlookTeam-orientedAbility to manage and develop a team across multiple sites, virtual team experienceSelf-motivatedPerformance-orientedExcellent oral and written communication skills, in EnglishAbility to build rapport and work effectively with all levels... of management and clients.Excellent communication and organizational skillsUnderstand and comply with all company and departmental rules and regulations, policies and procedures Any bachelors degreePreferably with 2-3 years of call center experience

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