Worldwide Companies City

Job Descrption

Oversee and supervise a team of agents. Attend required training session for new information and training updates. Acquire and transfer to the team the knowledge of all tools and associated workflow processes Assist in developing and streamlining procedures Coach, motivate, reward, counsel and assist with disciplinary actions as necessary Provide quality service to both internal and external customers – on and off-line.Job Requirements: An assertive, well-organized self-starter with demonstrated supervisory experience Management experience in customer service (or sales or on-line retail where relevant) desirable A proactive thinker with the ability to anticipate and identify customer needs and decisively solve problems A detail-oriented professional with exceptional written and verbal communication skills Ability Redirect and coach for improvement, and gauge user ability and modify delivery accordingly Demonstrate professional customer service skills: solutions mindset, helping... nature, passion for customer service Any bachelors degreePreferably with 2-3 years of call center experience

Your CV has been submitted successfully.

 Send CV

 Send CV

 Send CV

 Send CV