Worldwide Companies City

Job Descrption

Develop and deliver engaging training modules specifically for Urdu-speaking content moderators to enhance their communication skills.Conduct regular assessments and provide constructive feedback to agents to track their performance and identify areas for improvement.Utilize role-playing during training sessions.Create training materials that resonate with the cultural nuances of Urdu speakers to ensure relatability and effectiveness.Collaborate with team leaders and managers to understand specific training needs and tailor programs accordingly.Monitor industry trends and best practices to continuously update training content and methodologies.Facilitate onboarding programs for new hires, ensuring they are well-acquainted with company policies and procedures. Proven proficiency in Urdu, both spoken and written, to effectively communicate with trainees.Experience in using Learning Management Systems (LMS) to track training progress and outcomes.Strong presentation skills, enabling... clear and engaging delivery of training content.Ability to adapt training styles to meet diverse learning preferences among agents.Competence in using analytical tools to assess training effectiveness and agent performance.Excellent interpersonal skills to build rapport with trainees and foster a supportive learning environment.Cultural awareness of the Urdu-speaking community to tailor training approaches effectively

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