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Job Descrption

Pinnacle Group are looking to recruit a resolute Regional Manager to support the Head of Affordable Partnerships for our clients, ensuring a “best in class” housing management service is provided to customers and clients alike, building a great place to work for staff. Your role will entail overseeing mobilisation of all contracts, ensuring that new clients and schemes are onboarded successfully and to oversee the contract delivery of tenant and Shared Owner customer journey from start to finish, inclusive of move in, customer services, management of repairs, portfolio inspections and tenancy checks.

This is a full time remote based role, overseeing London, Home Counties and South region.

You will be joining our Affordable Housing team. The Affordable Housing team operates a large mixed portfolio of new and existing Affordable homes nationwide comprising Affordable and Social Rent, Shared Ownership and Supported homes.

Who We Are

Pinnacle Group is a leading UK private sector... provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play.

We’re a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.

Who We’re Looking For

We’re looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.

Key Responsibilities
• Line management of contract Property Managers, Assistant Property Managers and Property Co-Ordinators, supporting staff with regular 121’s, implementing a performance management framework, providing feedback, and identifying training as required.
• To oversee the contract delivery of tenant and Shared Owner customer journey from start to finish, inclusive of move in, customer services, management of repairs, portfolio inspections and tenancy checks.
• Support your team with problem resolution, finding customer friendly solutions to complex issues and ensure excellent customer service.
• Directly manage a small patch of properties (where required) and be an on-site presence.
• Ensuring Health and Safety regulations are adhered to, and the required Health and Safety inspections and activities are carried out.

Key Requirements
• Operational property experience - must have significant tenancy management and customer services experience.
• Have a good knowledge of Landlord and Tenant legislation and procedure.
• Effective communication and problem-solving skills.
• Leadership skills with the ability to organise, motivate, appraise and develop a range of staff to achieve individual, team and organisational performance objectives.
• A housing or management qualification or equivalent

Our Offer

The more diverse our workforce, the better we can adapt to and reflect the needs of our customers.

We welcome applications from all backgrounds - particularly from those who represent the communities we serve including ex-armed forces personnel and their families.

As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.

We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers.
• Maternity/paternity packages
• Flexible Working Arrangements
• Life Assurance
• Enhanced Pension Scheme
• Additional Annual Leave
• Private Medical Insurance
• Cycle to Work Scheme
• Employee Assistance Programme
• Retail Discounts
• Childcare Assistance
• Season Ticket Loans
• Sick Pay Schemes
• Personal Development Plans
• Company Car/Car Allowance
• Electric Vehicle Scheme

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