Worldwide Companies City

Job Descrption

Requirements
• If you have experience with payment portals and collections software, that’s a huge plus!,
• 2+ years of collections/account receivables experience,
• Highly motivated and able to manage own workload independently and efficiently,
• Proficient with Excel,
• Capable of managing a variety of tasks and effectively assessing the priority and urgency of each,
• Ability to work within a global team,
• Excellent spoken and written communication skills

What the job involves
• Our amazing finance team is growing, and we are looking for a highly motivated and driven Collections Specialist to join us in London,
• As a key contributor to our cash collection efforts, you will play a vital role in managing customer accounts, identifying and resolving payment issues, and collaborating with various internal teams to ensure a seamless collections process,
• As part of the global Accounts Receivable team, your primary responsibilities will include:,
• Cash Collections: Actively manage... assigned accounts receivable balances to ensure timely collection of outstanding payments, while minimizing bad debt exposure,
• Issue Resolution: Identify and resolve payment issues that cause delays, such as short payments, tax-related discrepancies, and unmet customer payment requirements,
• Customer Communication: Regularly communicate with customers via email and phone to address open invoices, follow up on overdue payments, and ensure alignment with payment terms,
• Internal Collaboration: Work closely with internal teams, including Account Managers, the Billing Team, and other stakeholders, to resolve billing issues and ensure smooth customer interactions,
• Payment Reconciliation: Reconcile customer payments against open balances, resolve any discrepancies, and process refunds as needed,
• System Updates & Reporting: Maintain accurate records in all relevant systems, ensuring that data is up-to-date for management to review and assist with cash flow forecasting,
• Process Improvement: Continuously identify opportunities to improve collections processes, enhance efficiency, and support automation initiatives,
• Tax & Compliance: Collaborate with customers and tax authorities to address any payment-related tax issues and ensure compliance with local and international regulations,
• Accounting Support: Assist with month-end and quarter-end accounting close processes to ensure accurate financial reporting,
• General Support: Provide assistance to the finance team with other ad-hoc responsibilities as needed

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