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Job Descrption

Job Description

To be responsible for the day to day leadership and management of the Cards and Open Banking operations function for Arbuthnot Latham. The primary objective in this context is to optimise all operational aspects of Card and Open Banking Operations of the Bank in order to deliver a high quality service to Arbuthnot Latham clients.

To place the interests of customers at the centre of all activities, act in a way that is consistent with achieving good outcomes for consumers and to comply with the FCA and PRA's Conduct Rules

Key Responsibilities:

Operational leadership:
• Leadership of the Cards and Open Banking operations function, including:
• Dealing with TPP queries and act as a central liaison point of client and TPP contact
• All cards related matters including Card app and upgrades.
• Part of the overall operations management leadership team.
• Operate and manage in accordance with business strategy.
• In conjunction with the Senior Manager Cards and Payments... develop and maintain an effective organisational structure for own team that meets current and anticipates future business needs.
• People management, motivation, performance management and development, including managing through others, in line with Bank policies and standards.
• Ensure all internal, scheme and regulatory reports are submitted on time.
• Assist with the development and roll out of new initiatives as required.

Operational management:
• Develop and maintain an effective suite of operational services required to support the Cards and (Open) Banking area of the Bank ensuring these develop and grow with business needs.
• Service delivery of a first class capability, achieving cost efficiency, productivity and risk avoidance/compliance on an ongoing basis.
• Review invoices against expected volumes ensuring that there is a direct correlation between services consumed and fees charged by our suppliers.
• Ensure compliance with card scheme and regulatory requirements.
• Develop team members to provide sufficient cover of roles / duties to allow for staff absence and ensure daily work / duties are completed within SLA’s and to expected level of quality.
• Ensure all reports such as card scheme quarterly certification and FCA regulatory report REP020 are submitted accuately and on time.

Operational infrastructure:
• Optimise use of and deliver value from operational & IT infrastructure.
• Deliver efficient processes that meet the balance of needs between maximum client experience and maximum efficiency within an agreed risk appetite.
• Ensure effective collaboration with internal and external suppliers and partners to meet business needs and ensure appropriate delivery of service levels.
• Arrange, conduct and record Quarterly Business Reviews of key suppliers in line with requirements set by Supplier Management.

Planning and business improvement:
• Develop and maintain a plan for the function that supports the business and is aligned with business strategy.
• Drive internal projects and local continuous improvement.
• Ensure area operates to agreed time quality and cost parameters.
• Maintain an awareness of relevant external and competitor trends and use to drive improvements.

Service quality:
• Ensure delivery of a seamless client service.
• Actively and continuously drive service and quality standards front to back.
• Champion the brand and related standards.
• Act as the conduit and manager of communications.
• Own and maintain relevant intranet and website content and business documentation.

Team Administration:
• Oversee and monitor the collation of KPIs/MI, analyse trends and proactively drive remedial or improvement actions.
• Track, monitor and follow the progress of action items that emanate from internal committees as detailed in the Bank’s Governance Manual in order to ensure that key deliverables are achieved within set time frames.
• Collate, prepare and distribute appropriate briefing materials for key deliverables, ensuring that appropriate follow‐up actions are taken.

Risk:
• Champion the risk culture in the team, ensure procedures are fit for purpose (to internal and regulatory standards) documented understood and used.
• Identify risk areas for key processes and create a robust control framework ensuring that controls are suitable and effective. Testing and sample checking to be completed within agreed parameters, monitor and report on adherence taking remedial action to address failures.
• Ensure own and team adherence to business policies and standards.
• Liaise with Controls team and conduct regular reviews of FLOD testing to ensure that standards are being met and that no issues are arising.
• Responsible for managing risks inherent to the role by diligently observing internal policies and procedures.

Key Interfaces:
• Director of Credit and Payment Operations.
• Head and Directors of Private Banking.
• Executive Committee members and Functional Heads and relevant reports, senior and middle management of Arbuthnot Latham & Co Ltd.
• External suppliers with lead responsibility for our card’s suppliers.

Person Specification

Knowledge / Experience / Skills:
• Extensive banking and cards business knowledge.
• A background at a management level in a comparable type and size of business.
• Demonstrable track record in developing and delivering operational services.
• Excellent understanding of the high net worth market in the UK and overseas and appropriate knowledge of the Regulatory environment.
• Demonstrable experience of relevant risk, compliance and business control aspects.
• Strong ability to work in a matrix management and virtual team environment.
• Experience of system implementation is desirable.

Qualifications:
• Relevant subject matter or equivalent business qualification.

Competencies:
• Team Working
• Performance Focus
• Planning and Reviewing
• Developing Others
• Judgement and Problem solving
• Creativity and entrepreneurial thinking
• Communication skills and confidence

About Us

Life, Work and Benefits

Arbuthnot Latham is committed to equal-opportunities for all staff and candidates. We embrace inclusion & diversity and understand why they are critical for the success of our business and people.
• Agile working
• Competitive salary, pension & holiday allowance
• BUPA Health cover
• 4x Life Assurance
• Income Protection scheme
• Discretionary bonus
• Market leading maternity/paternity and menopause policies
• Flexible benefits

Data Privacy and Reasonable adjustments

We take keeping your data security seriously. For more detail on how we may keep your data please refer to our Privacy Notice

https://careers.arbuthnotlatham.co.uk/files/RecruitmentPrivacyNotice.pdf

Reasonable adjustments: Please let us know of any adjustments or arrangements that you may need to help you apply to this role or that will help you during the recruitment process. If you wish to discuss any particular requirements or concerns you have because of a disability or medical condition please contact us at recruitment@arbuthnot.co.uk. Information you provide about any disability or medical condition will remain confidential unless it is necessary to disclose it to other members of staff or outside agencies to ensure the health and safety of yourself and others, or to implement the adjustments you require. In these circumstances we will first discuss with you how and to whom the information may be disclosed

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