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Job Descrption

Contract type: Permanent full-time, 37.Fortius Clinic is now the UK’s largest private orthopedic group. We are building our business on a passion for excellence, an innovative approach in all that we do, and working together to put patients first. We require a receptionist to become part of a talented, dedicated team of people committed to providing the very best in orthopedic and sports injury care. many of our visitors touch different services in the same day or on multiple visits. This can include appointments for wound care, X-Rays, settling their accounts, and assisting with insurance queries. The shifts are split between 6:30 am – 8:00 pm across all locations (Monday to Friday and occasional Saturday mornings), and an ideal candidate must be able to work all shift patterns.

Contribute to the smooth day-to-day running of reception, ensuring that patients are greeted and checked in/out efficiently, courteously, and professionally.

Handle the settlement of accounts, taking... payments by cash and card.

Arrange follow-up appointments and liaise with diagnostics and nursing staff.

Encourage patients to complete their SCORES (study of clinical outcomes recovery and evaluation system) questionnaires.

Prepare the consulting rooms prior to the clinic and tidy again at changeover.

Medical Secretaries

Patients, relatives, and visitors to the clinic

Housekeeping staff

Clinic Manager

Equality & Diversity

Health & Safety

Employees are required to cooperate with management to enable Fortius to meet its own legal duties.

It is the responsibility of all staff to recognize their role in maintaining a safe environment for patients, visitors, and staff to minimize the risk of avoidable Healthcare Associated Infection. Employees are responsible for ensuring that they are fully aware of the Fortius Infection Prevention and Control policies.

Quality Governance

All Fortius employees must adhere to Fortius policies and procedures and seek advice on these when in doubt as to their scope and applicability.

Employees are specifically reminded that they must respect the confidentiality of all information they have access to during their employment, including personal data.

Deliver a patient-centred specialist nursing service for patients admitted to the ward, providing patients with information regarding their care and treatment.

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