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Job Descrption

We are seeking Appointment Co-ordinators to join our expanding Central Appointments Office team at Barts Health NHS Trust Whipps Cross. You will have excellent communication skills, and a professional and courteous telephone manner. Previous experience of working within a Call Centre and/or Hospital setting is desirable.

00 Monday – Friday

Working and rotating across several smaller units within the department, main duties will include registering and uploading referrals, booking & cancelling appointments, dealing with telephone enquiries, managing e-Referrals appointments, cancelling clinics, and amending clinic slots, obtaining Minimum Data Sets, updating patient demographic details, and preparing clinic profile change documentation for submission.

Working in adherence to the Trust Access Policy, Governance, and local Standard Operating Procedures always, the post holder will liaise with a number of key stakeholders to ensure the Outpatient referral and booking process is... efficient and fit for purpose and that patients are able to access our services and receive expert clinical care.

Barts Health is one of the largest NHS trusts in the country, and one of Britain’s leading healthcare providers.

The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.

Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging

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