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Job Descrption

Reception Provide a customer focused reception service for all patients and visitors attending the area dealing with all patients or visitors in an efficient, polite and courteous manner dealing with all patients queries where possible and directing them accordingly Ensure the reception areas are always manned Interact with patients and relatives in a sensitive and empathetic manner Process all follow up appointments as patients leave the department in line guidelines, escalating any capacity concerns. Record appointments agreed in community settings on the system within 24 working hours Assist patients to locate their relatives who are current inpatients Assist patients to use the electronic check in service updating demographics where necessary Clinical Office: Match correspondence typed by the managed transcription service is matched with correct patient and clinician; make any amendments, dispatched and file in medical record. Make appointments, ensuring patients are sent letters... of confirmation when appointments are not made face to face Process all referrals into the department using local booking guidelines, following up with referrers where there is missing information as required Print all self-referral forms after checking all appropriate information is on the request liaising with the patient if needed. Provide any advice to patients upon booking-in, in preparation for their appointment Use the case note record tracking (CRT) system to electronically register / move / transfer / locate medical case notes Report to manager and clinicians on quality issues from transcription service, standards of dictation etc.

File all relevant documentation, correspondence and reports in the patient records Return medical records to records library using CRT Cover reception when required Assisting patients to use the electronic check in service where appropriate and updating demographics where necessary. Book patients into clinics on the day where appropriate Process all follow up appointments as patients leave the department in line with 18week and local booking procedures Check all demographic details either at check in or as patient is booking their follow up and update PAS accordingly Manage and action clinics in a timely manner using Trusts PAS including DNAs and discharges. Provide patients with any required documentation, information leaflets, directions etc

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