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Bank Dental Receptionist, Out of Hours Emergency Dental Services at Central London Community Healthcare Nhs Trust
London, United Kingdom
Job Descrption
The post holder will take responsibility of the co-ordination and smooth running of the reception area in a professional and courteous manner ensuring that the reception area is operational during published opening times, providing excellent customer service to service users and support the Dentist and Nurse on duty in the smooth running of the department.
Why join?
Earn more per hour - bank rates are higher than agency and include holiday pay. We also cover your expenses and provide free uniforms
See the best shifts first – bank staff get priority over all agency workers
Book the shifts you want on your phone – build your own rota on our bank booking system
Get 24x7 support from our friendly Staff Bank team – a local team dedicated to helping you
Access NHS benefits – such as NHS pension contributions and discounts
Access Trust benefits – get support with your career development and mental... health
Become part of an integrated team – feel more valued and supported in your work
JOB PURPOSE
The post holder will take responsibility of the co-ordination and smooth running of the reception area in a professional and courteous manner ensuring that the reception area is operational during published opening times, providing excellent customer service to service users and support the Dentist and Nurse on duty in the smooth running of the department.
Central London Community Healthcare (CLCH) is one of the largest community healthcare organisations in London and Hertfordshire, providing our services to diverse communities/boroughs in 11 London Boroughs - Barnet, Brent, Ealing, Hammersmith & Fulham, Harrow, Hounslow, Kensington and Chelsea, Merton, Richmond, Wandsworth, Westminster - and Hertfordshire.
Just as we care about our patients’ wellbeing, we care about yours!
We can offer you:
A comprehensive induction into the community service followed by a local induction to introduce you to the role
Single occupancy accommodation in Central London – (we can help you find accommodation in London, support you with your deposit)
Support with gaining your driving license *T&C’s apply
Car lease scheme *T&C’s apply
Flexible working options
Annual travel card loan
Training, support and development in your career
To have a full look at our benefits and what it’s like working for us please go here: https://www.clch.nhs.uk/job/pay-and-benefits
At CLCH we appreciate and are proud of the diversity in the communities we serve and the workforce we employ. Applications are open and welcome to anyone, regardless of your age, sexual orientation, ethnicity, religion, and disability. We are proud to say that we follow the workforce race equality standard and 28% of our senior staff (8A and above) are from a BAME background. CLCH also has active BAME and LGBTQI networks.
MAIN RECEPTION DUTIES AND RESPONSIBILITIES
Your duties are:
To complete all tasks as outlined within the Emergency Dental Services (EDS) Reception Guidance, including meeting, greeting and to register all dental patients appropriately.
To enter all dental patients details on Kodak R4.
Ensure all patients or their careers/guardians signed the PR Form, indicating their payment or exemption status.
To process payment from patients, issue receipts and record all payment transactions as set out within the EDS Reception Guidance.
To contact patient in advance of their appointment and request patients attend with exemption certification prior to attending the clinic.
Ensure to escalate any queries relating to payment and exemption certification to the EDS Operational Lead or Personal Assistant to the Senior Leadership Team.
To manage all queries concerning the EDS, including via telephone and face-to-face, and where appropriate to consult with the dentist or EDS Operational Lead.
To ensure the EDS reception operates within the set opening hours.
To provide patients with a list of local pharmacies.
To adhere to CLCH Confidentiality Code of Conduct, including always maintaining patient confidentially and storing patient details safely and securely.
To count and record the total amount of funds within the float at the start and end of each session. Ensure the float is locked away securely at the end of the session.
To cash up and record the EDS income at the end of each session.
To accurately complete and sign the EDS reception time sheet, at the start and end of each session
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Bank Dental Receptionist, Out of Hours Emergency Dental Services at Central London Community Healthcare Nhs Trust
London, United Kingdom