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Job Descrption

Night Room Service Team Member

Holiday Inn London – Kensington High Street is one of Europe’s largest Holiday Inn properties, the hotel offers an ideal central London location, stylish modern accommodation and a world of culture and comfort for both leisure and business travellers. The hotel has 706 modern guest bedrooms 13 flexible meeting rooms, which can accommodate up to 300 delegates. Our Food & Beverage offering comprises of a spacious restaurant, Lounge Bar and Open Lobby café. Additionally, we offer a stunning private garden area plus a Health Club, Pool and Spa.

As a Night Room Service Team member, you will under the direction of your supervisor, ensure that guests ordering refreshments through Room Service are provided with the highest possible level of service and guest care, according to the standards of the department.

Your specific duties will include:
• Serving food and drinks in accordance with the SOP manual and instructions from the supervisor.
• To know and be... able to explain the menu and to advise guests as required.
• Taking guest’s food and drinks orders, ensuring correct procedures followed by transmission to the kitchen and the supervisor.
• Always ensuring courtesy and friendliness to guests and other staff.
• To report immediately any guest complaints or problems to the supervisor on duty.

What we offer:

· Competitive salary+ service charge

· Premium overtime payments

· Meals on duty

· Uniform and dry cleaning

· Employee discount across IHG hotels

· Career Progression to everybody who wants to grow and develop within the company or industry

· The opportunity to be part of a fantastic team and working for a Brand defining Hotel.

· 28 Annual Holidays (included Bank Holiday)

· Pension Scheme

Candidate Profile

· Charismatic and talented individuals with a genuine attitude to helping people.

· Friendly smile and passionate and ready to make a difference.

· A team player with excellent communication and interpersonal skills.

· Drive for success and desire to progress.

· Brimming with enthusiasm, can-do attitude and bags of personality.

· Knowledgeable and passionate about guest service.

· Strong work and personal ethic.

· Empathy towards customers and colleagues alike.

· Attention to details.

· Pride in what you do.

· Warm and confident.

Key Requirements:

You will be a positive, enthusiastic and resourceful individual with excellent verbal and written communication skills and a proven ability to plan, prioritise, multi task and self manage, without constant supervision. Flexibility, adaptability and attention to detail are also key requirements of the role.

Previous experience is not essential, as full training will be given.

Job Types: Full-time, Part-time, Permanent

Pay: £12.00 per hour

Additional pay:
• Commission pay
• Tips

Benefits:
• Company events
• Discounted or free food
• Employee discount
• On-site parking

Schedule:
• 8 hour shift
• Overtime
• Weekend availability

Ability to commute/relocate:
• London: reliably commute or plan to relocate before starting work (required)

Experience:
• customer service: 1 year (preferred)

Work Location: In person

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