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Job Descrption

Receptionist

Southwark

£18/hr

Start date: ASAP

Full time: Mon - Fri 36/hrs a week

Hatched Recruitment is working closely with the local authorities and we are looking for a receptionist / Service Support Officer in the Southwark area. Full office based. 3 - 6 months contract.

PURPOSE OF THE JOB

The Service Support Officer & Receptionist is responsible for providing effective and efficient administrative support across the division, providing advice and system support across the Mental Health department. Their main responsibility is to provide reception desk services, ensuring excellent and quality customer care for all visitors and callers dealing appropriately with their query.

The Service Support Officer & Receptionist must have the ability to deal with Adults who may be facing difficulties and can sometimes present challenging behaviour, and should be able to deal with this in a sensitive and professional manner adhering to health and safety and strict confidentiality... procedures.

PRINCIPAL ACCOUNTABILITIES

1. Carry out administrative functions (as determined by the nature of the service), taking into account Departmental policies and procedures and requirements of Government Departments.

2. Maintain an up-to-date knowledge of the legal framework, including Government guidelines and statistical returns, within which the service operates.

3. Provide information and guidance on processes and procedures to Practitioners and Managers

4. Update information systems, ensuring that individual records are up to date with information required for statutory returns and local datasets, ensuring the data is up to date, accurate and reliable.

5. To undertake the collation, preparation and provision of information reports for practitioners and managers using Business Objects and Excel.

Experience:
• Extensive administrative experience, including data input and retrieval
• Experience of compiling and maintaining records and administrative systems
• Experience of dealing with customers / members of the public in a professional manner
• Experience of composing written materials; including original correspondence, appropriate use of email, simple reports and administration of meetings, including note/minute taking

Aptitudes, Skills & Competencies:
• Good interpersonal skills and the ability to encourage positive working relationships with staff and colleagues, as well as dealing appropriately with a wide range of people in a variety of settings. E.g. in person on reception or on the phone
• Ability to organise and prioritise own and other's work, including responding to changing priorities and deadlines

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