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Job Descrption

Job Title: Seasonal Logistics Associate

Location: London / Work from Home - Hybrid working available

Reporting To: Logistics Manager
Who we are

At Monica Vinader, we’re on a mission to prove that buying better, wearing longer and doing better don’t have to be mutually exclusive. From our commitment to making the most sustainable jewellery we can using precious materials, to the timeless style and endless versatility of our pieces, we are driven to making everyday fine jewellery accessible and affordable.

And don’t just take our word for it, we are proud to be recognised in the industry through our recent awards, proving we are leading the way in sustainable jewellery:
• Ethical/Sustainable Jewellery Business of the Year 2021 & 2023, Retail Jeweller
• Jewellery Brand of the Year 2023, Retail Jeweller
• Queen's Award for Enterprise: Sustainable Development 2022
• Responsible Luxury Business of the Year 2023 & 2022, Positive Luxury

We are digital first, omni-channel, customer... obsessed, female led and inclusive, focused on creating meaningful relationships with our community, who we owe our success to. We are looking for someone special to join our team to help us make luxury something we can all enjoy everyday.
Where we need your help

We have all the makings of an iconic brand - beautiful products that are timeless and designed to last, service that exceeds our customers expectations, a passionate founder that cares deeply about doing what is right and a loyal and growing community who advocate for us.

The Logistics Admin role is an exciting opportunity to support the Logistics Manager and wider CX team during our busy seasonal period. You will provide an exceptional customer experience for our customers by ensuring our delivery promise is upheld.

The start date for this role will be mid October 2024.
What you’ll do

Customer Obsession
• Working in a fast paced environment, you will assist with time sensitive daily administrative tasks such as processing delivery exceptions, communicating on order delays and updating SLA reporting.
• Take ownership of our logistics inbox in order to resolve carrier queries and ensure timely delivery of customer orders. Queries may include - customs information, producing export/import documentation, processing lost in post shipments and interacting with both customers and carriers.
• Work with carriers and MV operational team to ensure all parcels are accounted for and exceptions are resolved without delay.
• Work closely with our Trade Partner team to monitor tracking and delivery of B2B shipments and raising issues within a timely manner where appropriate.

KPIs

To achieve your set targets in the following areas – Delivery Promise, Speed of Service, Data Accuracy.
What you’ll bring
• Logistics experience is desirable but not a must.
• A positive attitude.
• Be a team player.
• Attention to detail.
• Ability to work autonomously, multitask, and change priorities if needed.
• Passion for providing exceptional customer service.
• Strong knowledge of MS Word, PowerPoint, Excel or equivalents.
• Ability to learn new programs and processes quickly and prioritise your workload.
To be successful at Monica Vinader...
• You are a doer.
• You’re a team player.
• You’re humble.
• You are honest, straightforward and transparent.
• You are a good teacher/mentor (approachable and accessible).
• You want to get your hands dirty.
• You solve problems.
• You are resilient.
• You are flexible.
• You are entrepreneurial, smart, and passionate.
• If you don't know something, you say so. Then go figure it out quickly.
• You love working in a creative environment.
• You have a sense of humour.
• You are an insatiable learner.
Additional Requirements

Ability to document your authorisation to work in the United Kingdom.
Travel Requirements

Travel to the London based Distribution Centre will be required for training.
Our Aims and Values

Our mission is to be the leading accessible luxury brand, by delivering outstanding quality, design and customer service. We are:
• Customer Obsessed: Our customers are at the core of everything we do.
• Caring: We treat people with respect, as we would want to be treated.
• Fast Paced: We are passionate about what we do.
• Exceptional: We have a relentless desire to continually learn and improve.
• Commercial: We focus hard on facts and approach things in a logical, rational and analytical way.

Monica Vinader as a global business makes the following inclusive culture pledge: Our jewellery is for everyone and so is our community. Together, we will continue to implement sustainable changes to ensure that career opportunities and progression are open to all. We commit to celebrating the diverse voices of our employees, partners, and the customers we serve.

This job description is not intended to be an exhaustive list of duties to be performed by the employee. This job description may be altered to reflect the business needs of the company.
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