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Hospitality Floor Manager at WSH Group
London, United Kingdom
Job Descrption
Searcys are looking for a Hospitality Floor Manager to assist the Operations Manager to deliver seamless service to all areas of the department.
30 Euston Square is a Grade II* listed award-winning events venue in a perfect central London location. From meeting and conference spaces to private dining and rooftop terraces, the venue offers an iconic setting for any occasion.
This venue is unique to Searcys as is the only property within the estate that is home to a selection of boutique bedrooms.
As a Hospitality Floor Manager, you will receive the following industry-leading benefits:
• 50% discount across Searcys venues
• Enrolment into the Searcys pension scheme
• Up to 33 days annual leave (dependent on job role)
• Access to everyday discounts and communication portal
• Employee assistance program and qualified Mental Health First Aiders
• Enrolment into Searcys Champagne School
• Meals are provided on shift when working within one of our venues
• Your... birthday off to celebrate in style
• A day off to volunteer/give back to the charity of your choice
Job Description
Job Type: Full Time, 45 hours
Hourly Rate: £14.25 / £33,450 pa equivalent.
Key Duties and Responsibilities:
• To plan, organise and deliver a successful operation of the events, dinning rooms and other areas within the Hospitality department with the assistance of the relevant department heads.
• To liaise with other key personal, including marketing, events and sales department in order to deliver service the meets and exceed the client expectations.
• To brief the Hospitality team on all aspects of the business and to oversee the running of all events, workings lunches and dining.
• To meet clients on arrival making sure that the event is as they require, and ensuring that any on the day changes are passed on to the relevant people where necessary.
• To assist on the development of the Hospitality waiting team, making sure that they adhere to standards laid down by Hospitality Managers and provide training as required, specially on the areas of food and beverage service.
• To ensure that all legislative and Government guidelines are adhered to, including (but not exclusively) The Food Safety Act, Health and Safety at Work Act, the COSHH regulations, etc. within the areas of responsibility.
• All catering administration including banking and financial reporting to your line managers.
• To train or provide training to the staff so to ensure they operate in accordance with the department standards including any casual labour that may be required.
• To monitor on a daily basis the standards achieved in your department and report to your line managers any areas of concerns.
• To liaise with key people in all necessary areas (kitchen, events, reception, etc…) of the business to ensure the provision of food and service is consistent and in line with menu/standards pre-agreed.
• To ensure that on-going training is carried out to the benefit of all staff and that all training is recorded on each member’s personal file.
• To monitor that all staff present themselves correctly dressed for duty and are well groomed whilst on duty.
• To deal effectively and courteously with customer complaints, and to refer all complaints to the line manager.
• To carry out regular checks of the events areas for maintenance, housekeeping and other health and safety issues. Report to the Business Service helpdesk and the events manager.
• To ensure in house accounting policies are adhered to and monitor food and beverage control, including performing stock take.
• To ensure your department/team are in compliance with Searcys cash handling and cashing up procedures and that any discrepancies are reported immediately to your line manager.
• Responsible in monitoring staff time sheets are filled correctly and processed for payment.
• To ensure all Searcy’s personnel procedures, including disciplinary, grievance, appraisal and recruitment are followed at all times.
• Deputise for the Hospitality Manager in his/her absence.
• To ensure in house accounting policies are adhered to and checked. This includes cash handling, billing and stock control.
• To comply with all legal requirements with particular reference to (but not exclusively) fire regulations, security, licence requirements and any Local Authority or Client stipulations
• To ensure all Health, Hygiene and Safety requirements are being adhered to as described in the Searcy Health & Safety Policy
• To support and assist in all C&B operations as and when required under the direction of the C&B Manager
• Any other reasonable request by management.
• Demonstrate Personal Development
Qualifications
Key Skills:
• Excellent product knowledge (food/beverage)
• Experience in running large events, dinners.
• Strong business acumen
• Leads by example by acting professional at all times.
• Excellent communication skills
• Responds quickly to drive business through periods of low demand
• Takes the initiative
• Excellent time management
• Supportive / Team player
• Strong presentation skills
• Experience in managing and leading a team
• Excellent customer care skills
Additional Information
Searcys, Britain’s oldest catering and restaurant brand, was established in 1847. We are best known for our Champagne Bars, Restaurants, and stunning Events Venues in iconic destinations such as 116 Pall Mall, The Barbican, The HAC, The Gherkin, and St Pancras International.
Our commitment to delivering unparalleled service, quality, and innovation is reflected in every aspect of our brand. At Searcys, we recognise the value of individuality and actively embrace the diversity of our teams, as they are the cornerstone of our success.
If you share our passion for the hospitality industry and seek a dynamic work environment that celebrates your unique strengths, we would love for you to join our team
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