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Job Descrption

The Property Expert Group is a boutique independent estate agency focussed on quality over quantity.

Tasks

We are seeking a highly organized and proactive office assistant to support the company operations. The successful candidate will play a vital role in ensuring smooth daily operations and exceptional service.

_(Full training will be provided from the outset to ensure the successful applicant is fully equipped and confident in performing all tasks to a high standard.)

_Key Responsibilities:

Enquiry Handling, Data Entry & Client Communication
• Make and receive phone calls related to property enquiries
• Book appointments while collecting/recording essential information
• Provide personalised advice to clients through various channels (phone, WhatsApp, email, messages, zoom, face-to-face)
• Data entry and management of contact details

Client Relationship Management
• Build / maintain strong client relationships, ensuring clients feel valued
• Foster new client relationships... through effective comms / follow-ups
• Ensure all client interactions are documented, and any required actions are completed promptly

Administrative Support
• Manage the day-to-day diary of the company owner, Matt, including booking appointments and meetings.
• Maintain communication with clients, updating them when Matt is in meetings or unavailable.
• Oversee and manage administrative tasks to ensure smooth operations and prevent any oversight.

Compliance Management
• Handle pre-marketing compliance, such as gathering client IDs, completing Anti-Money Laundering checks, and obtaining necessary documents like certificates, client forms or title documents.
• Handle post-offer compliance, such as preparing and managing all necessary documentation, including the memorandum of sale, sales sheets, and weekly sales progression updates.
• Book and co-ordinate mortgage valuations and private surveys.

Social Media Management
• Take provisional control of Matt’s social media accounts, including Facebook, LinkedIn, Instagram, YouTube, X and TikTok.
• Post estate agency-related content across all platforms.
• Follow up on leads and enquiries generated through social media.
• Create posts for social media (further training will be provided).

Site Visits
• Attend a limited number of site visits (such as second viewings, meeting surveyors, key collections / drop offs)

Requirements

Ideal Skills:
• Excellent communication and interpersonal skills
• Organised and good at multitasking
• Experience with customer service (within the property industry would be helpful)
• Confident computer user, with experience on MS Office or Google Sheets
• Familiar with social media platforms and at least minor content creation
• Ability to manage confidential information with discretion
• Should be able to drive or at least have the ambition to, and very comfortable on public transport

Ideal Attributes
• Keen eye for detail
• Team player
• Proactive and self-motivated
• Adaptable and able to manage a diverse range of tasks
• Enthusiastic about building relationships and delivering exceptional service

We look forward to your application to join The Property Expert Group, and hope it’s exciting for you to have the opportunity to join a company dedicated to providing a top-tier service with a personal touch

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