Worldwide Companies City

Job Descrption

🌍 UK, Hybrid
🌱 Level: Management

Our Perks

Values-driven culture – we’re really proud of our culture.
Drive your own experience
• Personalised Learning and Development Budget
• Hybrid working hours – Each team has their own Smart Working Charter that empowers you to do your work in the best way you can
• Technology – Your choice of Mac or Windows

Empowering you to be your most authentic self
• 25 Holiday Days + your local bank holidays
• 1 Birthday day – it only happens once a year!
• 3 So Giving Days - spend these days giving back to your chosen cause
• Religious Celebrations Leave
• Mental Healthcare – Sessions with Unmind
• Enhanced Family Leave

So Energy

Who we are

So Energy was created in 2015 because we knew energy suppliers could be better. Since then, we’ve grown rapidly but sustainably, with 350,000 customers and over 450 Energists (what we call our people). But we’re not done. We’re on the road to a net zero future, and thanks to our partnership with ESB, we’re well... on the way. We’re customer-centric, tech-led, and passionate about sustainability.

We want to do the best we can for our customers, each other, and our planet, so we’ve created a workplace that's encouraging, supportive, and offers the opportunity for growth. As a company, we live by six core values that guide everything we do:
• Clear
• Honest
• Ambitious
• Inquisitive
• Caring
• Sustainable

The Role

Head of IT Operations at SO ENERGY

We are looking for our new Head of IT to join our high-performance team led by our Director of Technology Muhammad Khan 👋. The Head of IT at SO Energy is a pivotal leadership role responsible for ensuring the secure, scalable, and efficient management of our IT infrastructure.

This role oversees the entire IT landscape, from infrastructure and networking to service desk management, vendor relationships, and application support. The role focuses on driving operational excellence, improving service delivery, and ensuring the highest standards of security and system availability.

You will collaborate closely with the Director of Technology, Security Manager and other technology teams to ensure the seamless delivery of IT services for both on-premise and remote staff.

What you’ll be getting up to:
• Managing Infrastructure & Networking: Oversee the design, implementation, and maintenance of IT infrastructure, ensuring reliable network performance, stable cloud and on-premise environments, effective backups, and disaster recovery plans. Ensure all systems adhere to cybersecurity best practices in collaboration with the security team.
• Leading Service Management: Manage the Service Desk team, ensuring prompt handling of incidents and requests, adherence to SLAs, and continuous improvement through ITIL-based processes. Analyse service performance and implement strategies to enhance customer satisfaction and operational efficiency.
• Vendor & Application Support: Establish and maintain vendor relationships, negotiate contracts, and ensure the delivery of high-quality services and resources. Oversee the support and integration of third-party applications (e.g., billing platform, Sales CRM), ensuring they meet performance, security, and availability standards.
• Risk & Compliance Management: Develop and manage disaster recovery and business continuity plans, regularly assess and mitigate IT risks, and ensure compliance with legal and regulatory standards (e.g., GDPR). Stay current on cybersecurity trends to protect the organization from emerging threats.
• Documenting and Standardising App Usage: Ensure the business has a documented and standardised approach for the effective use of third-party business applications. Define best practices for application use, such as which document storage solutions to utilise, ensuring consistent, efficient, and compliant use of technology across the organisation.
• Leadership & Strategy: Lead and mentor a diverse IT team, fostering a culture of collaboration and continuous learning. Align IT strategy with SO Energy’s broader business goals, driving innovation and process improvements. Manage IT budgets, forecast future needs, and actively participate in the company’s leadership group to influence key business decisions.

Who you are:
• You have proven experience in a leadership role within IT infrastructure, service management, or related fields, with a track record of delivering reliable, secure IT services.
• You possess deep technical expertise in managing both on-premise and cloud infrastructure platforms such as Azure and AWS, and have extensive experience with Office 365, Active Directory, and networking technologies like Cisco Meraki.
• You are highly knowledgeable in ITIL best practices, service management, and ensuring continuous improvement within service desk operations.
• You are skilled in managing heterogeneous environments (Windows, Mac) and mobile devices using tools like Intune or Jamf for mobile device management (MDM).
• You have hands-on experience with monitoring and alerting systems (e.g., Zabbix, DataDog, New Relic) and are adept at automating IT processes to drive efficiency.
• You are well-versed in network security tools such as firewalls, VPNs, and SIEM solutions and can ensure IT security policies are upheld.
• You demonstrate exceptional leadership and team management abilities, with the capacity to mentor and develop IT staff across multiple disciplines, including infrastructure, networking, service desk, and application support.
• You have strong financial acumen, managing IT budgets and forecasts, and ensuring cost-effective resource allocation to meet business needs.
• You are an effective communicator and possess excellent interpersonal skills, able to engage with stakeholders at all levels of the organization, including vendors, internal teams, and non-technical stakeholders.
• You approach problems with strong analytical and problem-solving skills, taking a proactive stance on risk management, incident response, and system improvements.
• You are adaptable and thrive in environments where you can integrate new and emerging technologies to improve operations and meet changing demands.
• You manage vendor relationships, negotiate contracts, and oversee the performance of third-party services to ensure they align with strategic goals.
• You actively promote cybersecurity awareness and ensure that end-users are trained in best practices for protecting company data.

Research shows that some people are less likely to apply for a role unless they are 100% qualified. Your experience, skills and passion will set you apart so tell us about your achievements, irrespective of whether they are personal or work-related, tell us about your journey, and about what you learnt.

So, if this role excites you, don’t let our role description hold you back, get applying!

Our Values

We look for people who share our values and can add to our culture. Values are shared beliefs that guide our decision-making, culture is how we function as a group and how we live our values as individuals.

Clear - The energy industry can be pretty complex so we strive to provide clear communication to our customers and colleagues

Honest - Transparency is key, Whether that's providing clear bills to our customers or trusting our staff to do the right thing.

Ambitious - All of us are ambitious about the future of So Energy and what we can contribute to it.

Inquisitive - We are also questioning the Status Quo to see if there is a better way to do things for our customers

Caring - We care about the work we are doing, our customers and our colleagues
Sustainable - As a renewable energy company we are providing sustainable products but we also care about sustainable careers. That's why learning and continuous development is so important to us.

Diversity, Equity, Inclusion & Belonging

At So Energy, we’re committed to cultivating an environment that promotes diversity, equity, inclusion and belonging. We are a global community and we believe our unique qualities should be celebrated as they are critical to our innovation. It’s essential to us that you bring your authentic self to work every single day, no matter your age, ethnicity, religion, citizenship, gender identity, sexual orientation, disability status, caring responsibilities, neurodiversity, or otherwise. Inclusion isn’t just an initiative at So Energy. We strive to embed it not just into our values but throughout our entire culture

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