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Job Descrption

Welcome to ProQuest, a leading provider of information and technology solutions for libraries, researchers, and students. We are currently seeking a highly experienced Senior Order Management & Billing Specialist to join our dynamic team. As a Senior Order Management & Billing Specialist, you will play a crucial role in ensuring the accuracy and efficiency of our order management and billing processes. Your expertise in these areas will be essential in helping us deliver exceptional service to our customers. If you are a detail-oriented and analytical professional with a strong background in order management and billing, we would love to hear from you. Join us and be a part of our mission to connect people with the knowledge they need to achieve their goals.

Manage all aspects of order processing, including order entry, tracking, and fulfillment, in a timely and accurate manner.
Review and verify all customer orders for accuracy and completeness, ensuring that all necessary... information is included.
Communicate with customers to resolve any order-related issues or discrepancies and provide excellent customer service.
Work closely with the sales team to ensure that all orders are processed according to customer specifications and company policies.
Monitor and maintain accurate inventory levels to ensure timely delivery of products to customers.
Ensure all billing information is accurate and complete before processing invoices.
Generate and send accurate and timely invoices to customers.
Reconcile billing discrepancies and resolve any billing issues in a timely manner.
Keep up-to-date records of all orders, invoices, and payments received.
Collaborate with other departments, such as accounting and shipping, to ensure smooth and efficient order management and billing processes.
Provide regular reports and updates on order and billing status to management.
Continuously improve and streamline order management and billing processes to increase efficiency and accuracy.
Train and mentor junior order management and billing specialists as needed.
Keep up-to-date with industry trends and changes in order management and billing practices.
Adhere to all company policies and procedures and maintain confidentiality of sensitive information.

ProQuest is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics

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