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Job Descrption

We are looking for a full time friendly, energetic, customer service focused people to support our stylists and colourists as part of the salon assistant team. You will be working in a premium hairdressing salon providing an exceptional, high touch customer experience to our guests. This is a fast-paced environment, perfect for someone with a passion for hair and beauty who loves working with people.

About Us:

Established in 2001, the Aveda Lifestyle Salon & Spa has become one of London's most prestigious salons, located in the heart of Covent Garden.

With over 70 hair and beauty experts, our philosophy of nurturing and developing creative talent has made the Aveda Lifestyle Salon & Spa into the place it is today. From the way the interior is designed to the services themselves, the Aveda Lifestyle Salon & Spa continues to be the go-to salon for exceptional hair and beauty treatments, which take their environmental impact into consideration.

The Aveda Lifestyle Salon & Spa is the... perfect place to experience what Aveda is all about – an extension of the brand values we pride ourselves on, such as caring for the world we live in and using the power of plants to create high-performance products and services.

Why work with us? Be part of a close and supportive team. We are a diverse group of people from all over the world drawn together by a passion for hair and beauty. Be part of Aveda, a prestigious brand and world leader in environmental responsibility.

Responsibilities:

· Meet or exceed all qualitative and quantitative benchmarks set for this position.

· Deliver a consistently high-quality customer service.

· Ensure that all guests receive Aveda Sensory Experiences during their appointment.

· Be knowledgeable about all Aveda retail domains in order to assist guests in the salon.

· Attend all mandatory and continuing education classes.

· Attend all salon meetings, Aveda-sponsored classes, functions, and events as required for professional development.

· Comply with Aveda polices and procedures.

· Hair station and equipment to be maintained in accordance with Aveda’s hygiene, visual and maintenance standards.

· Demonstrate flexibility to work shifts/late nights/weekends in line with needs of the business.

Salon Assistant Training Programme (only offered after probation)
• Attend all Training Days, ensuring all model requirements are fulfilled
• Follow the Aveda Salon Assistant Training Programme and complete all modules within the timeframes set by the Educators
• Work closely with the Salon Educators to proactively receive feedback and guidance to enable progression through the programme
• Develop creative/technical knowledge by regularly attending the required education classes and completion of online training programmes
• Observe and assist Salon Providers to support further on the job learning
• Ensure keep up to date with the latest trends, season’s looks

Service
• Whilst assisting check service providers bookings on a regular basis in order to familiarise yourself with the day and prepare as appropriate.
• Meet and greet guests in a warm and welcoming manner.
• Offer guests beverages on arrival and during the service.
• Prepare Aveda Comforting Tea and maintain tea and water stations.
• Carry out Aveda Sensory Experiences to enhance salon services.
• Carry out guest hair washing, and conditioning treatments as required and under the instruction of the service provider.
• Rinse hair colour and assist colourists with basin work.
• Carry out assistant blow-dry finishing service to the highest standards according to Aveda’s guidelines and guest’s request as required.
• Talk the guest through each step of the process and answer any questions.
• During conversation with guests ensure client confidentiality and maintain professional attitude/conduct at all times.
• Maintain tidy and clean styling stations, backwash and colour bar to support operational high standards.

Retail
• Ensure high standard and up to date knowledge of all Aveda products.
• Demonstrate products at the back wash and during trainee blow-dry services.

Working Relationships
• Create and maintain excellent working relationships with colleagues in own department, other salon colleagues, assistants, retail advisors, reception and Salon/Aveda Management.

Business Awareness
• Be aware of own benchmarks and performance against these.

Aveda Mission and Flagship Vision/Mission
• Know the Aveda Mission Statement and seek to work towards and promote the Aveda Vision at all times.

Image
• Keep to the Aveda Salon’s grooming guidelines at all times:
• Stylish black attire.
• Clothes freshly laundered and well ironed.
• No plunging necklines.
• Hair clean and fashionably styled using Aveda products.
• Ensure high standards of personal hygiene.

Job Types: Full-time, Permanent

Pay: £12.31 per hour

Expected hours: 40 per week

Benefits:
• Company pension
• Employee discount
• Store discount

Work Location: In person

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