Worldwide Companies City

Job Descrption

Overview:

This newly crafted role within Exodus will be the focus of our global tour leader community from over 90 different countries. The global leader manager will have a direct impact on the leader experience and the end customer experience through: setting standards and process, providing resources, and building a community of leaders highly engaged with the Exodus brand.

Our leaders are the most influential and memorable individual in a customer's Exodus experience. 90% of them work for our 3rd party DMCs, and have limited direct contact with the business. This new role aims to bridge that gap - crafting a direct channel of engagement between Exodus and our leaders. The ultimate objective being to build strong and highly engaged global team of leaders – who will deliver excellent trips at the same time as being a true ambassador for the wider Exodus brand.

Key Responsibilities::

You will oversee all Exodus Internal Leader Resources
• You will update our online leader... training resource, including refreshed content and a transition to a new platform.
• You will be responsible for all other leader documentation – Leader Handbook and Standard Trip Paperwork.
• You will create and maintain further training resources for locally delivered Exodus leader training (normally via our 3rd party DMCs)
• You will be responsible for and lead our leader uniform requirements and other kit used by our overseas teams. Setting and implementing the policy. Keeping a stock of kit to dispatch as needed, and approving locally produced items.

You will ensure the implementation of leader standards across the leader team – directly contracted and through 3rd parties. This will include:
• Roll-out of new standards or processes as and when needed including: New Quality or Safety SOPs or New Customer Initiatives.
• To do this, you will work closely with product managers and establish relationships with key DMC partners
• You will also provide direct input and support to the self-operated team standards for directly employed leaders working in parts of Europe.

Create a Global Leader Engagement programme. This is expected to include:
• Plan and host up to 4 annual regional leader meetings - in person or virtual. Covering process and expectations, updates about Exodus and Best Practice sharing
• Identifying the best ways to build community and engagement on a day to day basis. Including leading and enhancing the leader Facebook group.
• Identifying key leaders for retention and providing a framework for exclusivity to Exodus.
• Own the Annual Leader Awards and own the follow-up work to improve the on-going value to Exodus.

Desired Attributes:
• Direct experience of the role of the tour leader – either as a trip or tour leader, as manager of leaders, or as a tour operating professional in other roles where leaders are essential to the experience.
• Excellent interpersonal and presentation skills to build strong relationships with a wide range of individuals and partners.
• Good written skills to create and update Standard Operating Procedures that provide accessible and clear guidelines or policy to the end user.
• A demonstrable interest and passion for the travel and or outdoors.

About Exodus
• Our mission is simple, to Improve life through travel. Exodus Travels is one of the world’s leading adventure travel companies delivering extraordinary travelling experiences across more than 90 countries worldwide.
• Our values of Bring Happiness, Take Ownership, Be Ambitious and Always Passionate, underpin the work that we do and act as a reminder of why we do, what we do. We are looking for people who can adopt our values and live them every day.

We pride ourselves on being travel authorities. Being responsible for the way when it comes to providing outstanding travel experiences, our brands offer the world’s best polar expeditions, wildlife safaris, cultural tours, yachting adventures and more.

We believe people are happier and perform best when they are able to be their true self, and that teams with varied strengths deliver better results.

Together we will cultivate a diverse, equitable and inclusive environment, where everyone can thrive. We are committed to inspiring change through growing awareness of, and counteracting, unconscious bias; building an inclusive culture, and embracing diversity in all its dimensions

Your CV has been submitted successfully.

 Send CV