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Veterinary Receptionist - Kensington 24 Hour at Medivet Group Ltd
London, United Kingdom
Job Descrption
National Living Wage
The Opportunity
We have an exciting opportunity for a Veterinary Receptionist (Client Care Assistant) to join our lovely team at Medivet Kensington 24 Hour.
Ongoing training is provided as relevant to your role and exclusive company discounts and rewards. Medivet is growing rapidly and it’s an exciting time to join us – we encourage growth and development within your role as well as excellent career prospects and flexibility.
This role is full time, 40 hours per week, Monday to Friday. Shifts typically alternating between 8 am – 5pm and 10 am – 7pm with 1 in 4 weekends required.
This role will be supporting a team of Veterinary Surgeons, Nurses, and Patient Care Assistants.
We believe in exceptional care for both our patients and client. As a Client Care Assistant, you’ll use your excellent customer service skills to welcome and assist clients before, during and after every visit. Although you don’t need to have hands-on experience working with... pets, a love of animals and their welfare is essential.
From handling busy telephone lines and arranging appointments to taking payments, entering test results, and ensuring the consult rooms are fully stocked, you’ll enjoy a busy and varied front-of-house role. You’ll also take ownership of ensuring the reception and waiting areas always look their best.
Prior medical or veterinary administration experience a large advantage but not essential.
This role will be National Living Wage if you’re aged 21 or over. National Minimum Wage if you’re aged under 21 & an additional location uplift of 6%.
Key Benefits
• Health cash plan from day one (covering dental, physio and optical services) with 24/7 Private GP Service.
• Life Assurance 3 x salary.
• Access to 24-hour counselling by phone or in person should you feel you need support.
• 31 days’ annual leave (including Bank Holidays) rising to 36 with length of service.
• An additional ‘Day for You’, a paid day’s leave for you to use as you wish.
• Interest free Season Ticket Loan.
• Cycle to Work scheme.
• Discounts on Medivet products and services.
Role Accountabilities
Exceptional care is at the heart of everything we do at Medivet. That’s the care for our patients, our clients and for each other – we really want to make a positive difference through every interaction we have.
In this role you will:
• Consistently deliver exceptional care to clients.
• Support with operations and procedures.
• Deliver patient monitoring and care, including everyday care: walking, toileting and feeding.
• Ensure the completion of all pre and post operation activity.
• Complete patient transfers to out of hours or enhanced care.
• Dispense any medication required under the guidance of the Veterinary team.
• Ensure compliance with all regulatory, practice and operational standards.
Your Skills and Experience
• Experience of working as part of a team and building positive working relationships with colleagues.
• Able to provide exceptional care to clients and patients.
• Client care skills, with the ability to remain calm under pressure.
• Able to prioritise a range of tasks and own workload.
• Flexible and willing to learn.
• An understanding of the purpose and importance of regulation and compliance.
About Us
Medivet is a leading veterinary care provider, with practices across the UK including a number of 24-hour veterinary centres and referral centres. We also have a growing presence overseas with practices in France, Germany and Spain.
We’re proud to support a large, connected and growing community of colleagues who provide exceptional care that’s always there. That’s more than a strapline for us, we truly believe every interaction we have matters and that we can make a real difference. This is as true for our colleagues as it is for our patients and clients. Being part of Medivet means being part of a forward-thinking and caring environment with the very best equipment and treatment options available, and the very best treatment for you as a valued member of the team.
This is the home of talented people like you who want to stand out in their field and whose compassion for animals goes way beyond their job. Join us and be part of our exciting plans for the future.
Job Reference: FR05710
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