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Client Care Assistant (Veterinary Receptionist) at Village Vet (Maida Vale)
London, United Kingdom
Job Descrption
Salary: £26,353 per annum
Location: Maida Vale, London
Job Type: Permanent, full-time
Hours: 42 hours a week, Monday to Friday and 1 in 3 Saturdays.
An opportunity has arisen to join our team at our Maida Vale team as a Client Care Assistant.
You will be responsible for ensuring both our clients and patients receive a professional five-star service throughout their time with us. We pride ourselves on providing the best standard of care to both our long standing and new clients, always ensuring we are personal, professional, and empathetic.
Our front of house teams are the face and voice of our business therefore this role is extremely valued within the team.
The candidate needs to be confident, committed, and able to work well under pressure with exceptional organisational skills. This role is fast-paced, friendly and fun with no working day the same.
Your role and responsibilities
• Liaising with clients and the clinical team to ensure... effective customer service
• Completing various administration duties for the clinical team and the business
• Promoting our fantastic Healthcare Plan
• Meeting and greeting clients with an effortless smile
• Booking appointments & diary management
• Managing telephone and email enquiries
• Taking payment for services and products
• Managing cash, stock and client accounts
• Opening and closing the practice
Key Skills and Experience
• Must have experience in a Reception or customer service role
• IT skills – confident in the use of Word, Excel and Outlook as a minimum
• Excellent telephone and face-to-face communication skills
Benefits
• 25 days holiday + bank holidays on a pro-rata basis
• Additional paid day off to celebrate your birthday
• Enhanced equal family leave
• Enhanced sickness policy
• £200 CPD allowance
• Extensive learning and development programmes
• Progression opportunities
• Staff discount schemes
• Discounts with PetPlan
• Employee Assistance Programme (EAP)
• Gym membership discount
• Cycle2Work scheme
• Eye care vouchers
• Flu vaccine voucher
• Recruitment reward scheme.
About us
We are a well-established, Royal College of Veterinary Surgeons (RCVS) accredited, small animal primary care practice that covers the locations of London, Hertfordshire, and Cambridgeshire.
Alongside all our primary care services we also have four 24-hour continuous care hospitals made up of our highly certified specialists and general practice staff to ensure the highest form of veterinary care for the benefits of pets and clients alike.
To submit your application, please click the 'Apply now' button at the top of the screen. Or, for any questions, contact Katie Riley on katie.riley@linnaeusgroup.co.uk
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