For more than 30 years, our Charterhouse teams have been pushing tech boundaries and exceeding expectations. For the clients we look after, this means delivering integrated technology solutions that drive their business success. Our reputation as a multi-award-winning solutions integrator of cloud, connectivity, networking, mobile and security solutions speak for itself. Just as our solutions give our customers the freedom and assurance they need, we’ve made sure growth is a given – professionally and personally – so our colleagues can thrive.

We are looking for a mature and experienced application and systems professional. The ideal candidate will have significant experience through retail, FMCG or professional services organisations. They will be able to clearly and concisely translate business and commercial value from deep and complex systems requirements and communicate to all levels the benefits delivered by various enterprise systems and applications. They will be a person who demonstrates clear empathy and understanding of the value that closely integrated applications will deliver and the tightly bound systems requirements.

Our focus encompasses connection and collaboration, which is why we encourage a hybrid approach to work, with the choice to be based in our We Work office in London and at home.

Requirements

• Group Technology Systems Roadmap – own the plan and systems strategy covering Pentesec, Symity and the core UC and LAN Business.
• Architecture – drive collective and collaborative thinking across the three parts of the business to centralise and consolidate a set of core business process applications.
• Application optimisation – reduce the number of core business apps and drive value via a simplified customer interaction and experience.
• Business process - Drive improvement and provide strategic level thinking, aligned with supporting applications and data.
• Data Strategy – ensure that the data strategy is clear and owned by both the business and technology teams, and has a definitive roadmap based on business requirements.
• Champion key business applications (especially Dynamics, ServiceNow and Great Plains); ensuring they are well supported and developed to realise genuine benefit to the business and, where appropriate, to Charterhouse customers.
• Responsible for the development and maintenance of all business applications and associated processes, including managing 3rd party support and development partners.
• Manage and own the flow of data between applications and throughout the business, ensuring consistently high quality and completeness.
• Change Manager (applications) – ensure all changes are agreed, prioritised and delivered in a responsive and agile manner, and in accordance with well-communicated plans.
• Develop business information portals and reports to ensure that users and management have the right information at the right time to make decisions.
• Develop and maintain processes to support the correct use of the systems, to ensure that user / operational efficiencies are being realised while maintaining a strong control environment.
• Promote and follow key processes, focused on maintaining security and functionality of applications, especially change and release management.
• Act as a catalyst for change with a deep understanding of how to do things right within applications, data and processes.
• Line manage a small team that’s support the function.

Responsibilities

• Own key applications:
• Build and maintain excellent relationships with key business and super users.
• Develop systems and interfaces.
• Develop associated reports, portals and queries.
• Train new users.
• Ensure data is clean, complete and consistent.
• Ensure that sufficient security is in place to protect company data.
• Manage 3rd party support and/or development as appropriate.
• Key applications:
• ServiceNow.
• Microsoft Dynamics 365.
• Microsoft Dynamics 365 Business Central / Great Plains (upgrade in progress).
• ServicePath CPQ.
• aBILLity.
• Salestar.
• Data
• Reporting - use Power BI and/or similar tools to ensure the right data is available online to business decision makers.
• Manage data throughout business process.
• Ensure data remains high quality, consistent and complete across all applications.
• Manage SQL databases as required in order to enable reporting and interfaces.
• Process
• Own the end-to-end business processes.
• Document the end-to-end processes.
• Ensure that suitable reports are in place to report exceptions or errors in business process.
• Drive continuous process improvement, working with super users to define the best way for the process to support our mission and improve efficiency while maintaining key controls.

Skills

Essential

• Respect: Listen to colleagues and clients. Question to understand other points of view. Appreciate there are different ways to get to the same goal.
• Responsibility: Take ownership for clients’ issues and challenges. Follow them through to the end. Take responsibility when mistakes are made.
• Teamwork: We trust and help each other to play our part. We understand how we are all critical to delivering the CVD vision.
• Commitment: We are committed to each other to do what we say we will. We are committed to simplifying our customers’ working lives through our solutions.
• Passion: We love what we do and we show it by our positive, proactive approach to our work.
• Reporting – using PowerBI, Tableau or similar tools.
• Data – excellent understanding of data, relationships and management principles
• Good at breaking down complex issues into smaller approachable tasks.

Desirable

• Data Cube knowledge.
• Snowflake, SQL, Azure Data Factory, PowerBI.
• ServiceNow.
• Salesforce.
• Dynamics 365.
• Office365.
• Business Central.
• Telecoms / Technology Industry Expertise.
• Previous experience in a Business-to-Business SME >250 employees.
• Wide range of system knowledge.
• Ability to manage teams both directly and across the organisation.
• Project management disciplines – Waterfall and Agile / Scrum.
• Clear and open communicator – both written and oral.

Benefits

We’re bold and brave when it comes to transforming business operations. Together, we achieve more for our customers, each other and ourselves. From the momentum we’re building to the steps we’re anticipating, this is your chance to be part of it all.

Join us, and your benefits and perks will include private healthcare, Medicash cashback, life assurance, workplace pension, cycle to work scheme, access to our employee assistance programme, savings discount, 20% EE discount that extends to your family and friends, a birthday gift voucher and day off, plus more.

Charterhouse is where careers happen. We offer a supportive, innovative, stimulating and fast-paced environment where development, reward and recognition are available to everyone, and anything is possible. As you transform our client’s approach to technology, we’ll help you transform your career through progression, reward, development and recognition.