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Job Descrption

About The Nunhead Gardener

The Nunhead Gardener is a fast-growing, family-run group of unique garden shops operating across South East and Central London.

Independently owned, we take pride in our team of friendly and knowledgeable horticulturalists and florists who live and breathe plants and flowers.

Going the extra mile for our customers comes naturally because we share a genuine passion for the botanical world.

We’re committed to the communities where our stores operate, always serving as hubs of activity, partnering with local neighbours, and supporting community initiatives.

We continually refine and improve our retail spaces, ensuring they’re warm, inviting places to visit.

This ambitious drive, combined with committed teamwork, allows us to punch above our weight in delivering exceptional service, memorable customer experiences, and our legendary product displays.

At the heart of everything we do are our people. By nurturing a supportive workplace, we prioritise growth... and personal development to deliver the best in horticultural services. With ambitious future plans, now is an exciting time to join us.

The opportunity:

We’re looking for a lovely, fun florist who has experience in a busy, creative retail environment. The person must possess an inspiring work ethic, attention to detail and a really happy, friendly manner. Ideally, you will have at least 2 years of floristry experience and lots of energy and genuine enthusiasm. Additional must-haves; you need to be a good communicator, be able to engage with clients on a professional level and have the ability to create artful, beautiful florals, ensuring the utmost levels of service expectation.

Training and support will be given in order to develop or acquire the knowledge to assist our extensive and varied customer base as well as developing new clients.

‪Working hours will include weekends and Bank Holidays as required.

We are looking for part-time applicants but would consider full-time for the right candidate.

You will be based at our Camberwell Garden Store and may be called upon to work in our other locations.

Responsibilities:

You will need to work independently and alongside our other florists. You will also be required to support the Store Management in the daily operations of the store.

Create inspirational bouquets of your choice as well as following our bouquet guide

Prepare bouquets for delivery and collection

Conditioning flowers

Packaging bouquets

Stock management including watering and care of flowers and plants

You will be required to serve customers by email, telephone and in-store

Assists with the day-to-day running of the shop

Ordering and buying flowers

Managing orders

In the lead-up to peak seasons, such as Christmas, Valentine’s, Mothering Sunday etc. we would offer additional hours for those who are able to be flexible.

Customer service and sales - engaging customers pro-actively and promoting the highest standards of customer care and service

Advising customers on flower choice and care

Creating and maintaining attractive displays

A good working knowledge of Houseplants and their care requirements would be advantageous for this role

‪Ensuring the retail space is presentable and safe for customers

Any other ad hoc duties as requested by the management

You will work quickly, decisively and always with clear goals in mind.

You will be organised, self-motivated and responsible, taking ownership of your projects. You will enjoy collaborating with others.

Experience, Skills and Traits required:

Passionate about flowers and plants with a thorough understanding of flower and plant varieties, seasonal flowers, flower care and preparation

You will have lots of positive energy

You will take a hands-on, motivational and inspirational approach to your work

Supportive of your team, whilst ensuring a positive and fun environment

Must be computer literate with a good command of written and spoken English

You will be well-presented

Creative, engaging, polite and a good team player

An ability to work under pressure

Target and results-oriented, takes ownership and acts with integrity, with a focus on store profitability

You will be passionate about delivering exceptional levels of customer service

You will be obsessively organised, tidy and have an eye for detail

You will be flexible in your approach and open to trying new things

You will be honest, open and operate with integrity

Punctual, reliable and calm under pressure

You’ll get excited about learning new things and sharing your knowledge with others

Benefits:

The opportunity to be involved in a forward-thinking, customer focussed, technology-driven, agile, fast-growing small business

Competitive pay rate. In line with industry standards and dependent on experience.

28 days holiday allowance (including bank holidays)

Sales target bonus

Company contributed pension

Generous staff discount

Access to our health-assured employee assistance programme

Bike to Work Scheme

‪Applicants should apply by submitting a CV and cover letter

Please note that due to the high volume of applications, you will only be contacted should we wish to take your application further. We apologise that we are unable to respond to every submission directly

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