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Job Descrption

Job description

Want to be part of the UK’s No.1 voted Nail Salon?

About Us:

Take your career to the next level with Townhouse, a visionary creation founded by Juanita Huber-Millet with a singular goal of elevating the nail salon experience. We have poured heart and soul into perfecting every detail of our brand. At Townhouse, we celebrate flawless treatments, carefully curated from start to finish. This dedication is more than just a display, it is our promise to deliver an exceptional experience for both, our clients and our amazing team members. We are all about creating a unique, personalised journey for each one of you.

About the Role:

· As Salon Manager, you play a crucial role in overseeing daily operations, enhancing customer experiences, fostering staff motivation, and maintaining operational excellence. This leadership position requires effective management of people, customer relations, and salon operations while achieving key performance indicators (KPIs) aligned with... company standards.

· Support and lead the team with a hands-on leadership approach. Establish and manage staff rotas, making weekly corrections as necessary. Conduct team education sessions on brand ethos and trading standards. Evaluate team performance and identify talent for development.

· Dedicate working hours between delivering treatments to customers and supporting, managing, developing, and delivering business expectations. The proportion of time spent on each activity may vary depending on the size of the team and the salon business model.

· Oversee daily salon operations, ensuring efficiency and excellence. Ensure compliance with relevant regulations and standards. Manage salon duties, health and safety procedures, stock management, and stock takes. Coordinate and oversee maintenance activities to uphold salon standards.

Role Responsibilities:

· Ensure flawless treatments and customer experiences.

· Foster a motivated, knowledgeable, and efficient team.

· Lead by example as a Townhouse Ambassador.

· Manage schedules to balance sales and team well-being.

· Oversee recruitment, onboarding, induction, and training.

· Address customer reviews and complaints promptly.

· Oversee daily salon operations, maintaining cleanliness and safety standards.

· Manage stock levels, ordering, and security.

· Evaluate and develop team performance.

· Implement a local salon marketing plan and track results.

· Ensure compliance with regulations and licensing.

Qualifications:

· NVQ Level 2 in Nail Services or equivalent.

· Proven experience in salon management.

· Strong leadership and team management skills.

· Comprehensive understanding of HR procedures.

· Demonstrated ability to drive high levels of customer satisfaction.

· Knowledge of health and safety procedures in a salon environment.

· Proficient in salon operations and compliance management.

What We Offer:

· Private Healthcare, Wellness Support + Shopping Discounts

· Employee Discount for you and your immediate family a 75% discount on treatments (not valid Fridays, Saturdays or in December).

· Discount on salon products. Enjoy 50% off Townhouse products and 30% of non-Townhouse branded products.

· Holiday on us! An extra day paid holiday added to your annual allowance for every whole year you have been with us - up to 5 extra days!

· Birthday Pamper Treatment during your birthday month, treat yourself to a free signature mani or pedi and a complimentary drink!

· Social Budgets. Every month you get a budget to spend pampering you and your team. Expect treats, lunch at work or a night out!

· Awards Sponsorship. Want to enter a nail award? We’ll be supporting you every step of the way - we will sponsor you up to £150 for entry fees, provide tools and products and pay up to £100 in travel expenses. We will also support you using Townhouse social media!

· Refer a Friend Scheme. Earn up to £550 for each successful referral.

Socials:

Discover more about us:

- Website: [https://townhouse.co.uk/](https://townhouse.co.uk/)

- Instagram: [@townhouse](https://www.instagram.com/townhouse/)

Equal Opportunities:

Townhouse is proud to be an equal opportunity employer, embracing diversity without compromise. We celebrate all qualified applicants, irrespective of race, colour, religion, sex, sexual orientation, gender identity, national origin, or disability status. Join us in defining sophistication in the world of nail artistry!

Apply Now and Be Part of Our Exceptional Team!

Job Type: Full-time

Pay: £33,500.00-£35,000.00 per year

Benefits:
• Company events
• Company pension
• Employee discount
• Health & wellbeing programme
• Referral programme
• Store discount

Application question(s):
• Do you have NVQ Level 2 Beauty Therapy?

Work authorisation:
• United Kingdom (required)

Work Location: In person

Reference ID: 07102024

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