Worldwide Companies City

Job Descrption

Job Overview
We are seeking a dedicated and experienced Housekeeping Supervisor to oversee the cleanliness and maintenance of our high end serviced apartments based in South West London, Nine Elms, Battersea, Wandsworth. The ideal candidate will have a strong background in hospitality, particularly within the hotel sector, and will be responsible for ensuring that all housekeeping operations run smoothly and efficiently. This role requires excellent leadership skills, attention to detail, and a commitment to providing exceptional service to our guests.

Objective of the Role

Our Housekeeping Supervisor position will be committed to providing high quality servicing and housekeeping that maintains our reputation as the go to place for premium serviced apartments. The role also includes being a member of the cleaning team on change over days and service cleans. You will work as part of a team to deliver the highest standards of cleanliness in preparation for guests’ check... in.

Relationships

Reports to: Operations Manager

Responsible for: Commercial Cleaning Contractors and in house Cleaning Team

1. Staff Supervision and Management
• Supervision of Cleaning Team and/or third-party Cleaning Company: Provide first class cleaning and oversee housekeepers responsible for cleaning.
• Training and Development: Train staff in maintaining luxury standards, with a focus on guest satisfaction, attention to detail, and premium service delivery.
• Work Scheduling: Plan daily and weekly cleaning schedules, ensuring adequate staff/company is available for changeovers between guests.
• Performance Monitoring: Regularly assess staff performance, provide feedback, and conduct retraining if necessary.

2. Property Inspections and Quality Control
• Pre-Arrival Inspections: Perform detailed inspections before guest arrivals, ensuring the house is immaculate, fully equipped, and visually perfect (e.g., linens crisp, decor pristine).
• Post-Departure Inspections: Inspect the property after guests leave to assess any damage or extra cleaning requirements.
• Spot Checks: Conduct inspections during service cleans during longer guest stays to ensure ongoing cleanliness and address issues proactively.

3. Guest Experience and Customisation
• Special Requests: Coordinate personalised services like stocking fridges, arranging welcome gifts, or fulfilling specific guest requests such as particular room setups.
• Handling Complaints: Address and resolve guest complaints related to housekeeping promptly, ensuring issues are resolved without disrupting the guest experience.
• Luxury Standards: Ensure all rooms, including living areas, bathrooms, and outdoor spaces, meet premium standards. This includes managing high-end products like luxury toiletries, high-quality linens, and specialised amenities.

4. Changeover Management
• Efficient Turnover: Organise and oversee property changeovers between guests, ensuring that the house is spotless and fully prepared for the next guest within tight timeframes.
• Speed and Quality: Balance the speed of cleaning with maintaining luxury standards, ensuring nothing is overlooked in the rush between bookings.
• Inventory Restocking: Replenish essentials such as towels, toiletries, and kitchen supplies between bookings, always using premium products.

5. Inventory and Supplies Management
• Inventory Control: Track inventory levels of household essentials, including cleaning supplies, toiletries, kitchen goods, and more.
• Vendor Relations: Work with suppliers to order premium products, ensuring timely delivery of items to maintain the high-end feel of the property.
• Waste Reduction: Minimize waste by managing inventory efficiently and ensuring that supplies are only used when necessary.

6. Maintenance and Repairs Coordination
• Reporting Issues: Identify and report any maintenance issues to the Operations Manager, such as broken appliances, leaks, or other concerns that need immediate attention.
• Preventative Maintenance: Schedule regular checks for high-end fixtures, furniture, or appliances, ensuring everything remains in perfect working order.
• Property Aesthetics: Ensure that the décor, furniture, and design elements remain visually appealing and in line with the property’s luxury branding.

7. Laundry and Linen Management
• Delivery Scheduling: Coordinate delivery and pickup schedules to ensure fresh linens are always available, and soiled linens are removed efficiently. This is particularly important to avoid delays during peak guest turnover periods.
• Handling Emergencies: Be prepared to request expedited services or emergency linen deliveries when unexpected situations arise, such as high guest demand or last-minute bookings.
• Inspection of Delivered Linens: Upon receiving linens from the third-party provider, inspect them for cleanliness, quality, and appearance. In high-end accommodations, linens must be pristine, free of stains, and well-pressed.
• Rejecting Unsatisfactory Items: Immediately report any linens that do not meet luxury standards (e.g., fraying edges, discoloration, or poor-quality fabric) to the service provider and arrange for replacements.
• Tracking Linen Inventory: Keep track of linen inventory, including bed sheets, pillowcases, towels, and other textiles. Maintain records of how many items are sent to the third-party provider and how many are returned.
• Avoiding Shortages: Work with the linen provider to ensure that inventory levels are adequate to handle peak seasons or high turnover rates. Order additional linens in advance if high demand is expected.
• Maintaining Records: Keep thorough records of all linen services, including delivery and pickup dates, inventory counts, and any issues that were reported or resolved. This helps in tracking service efficiency and maintaining accountability.
• Reporting to Management: Provide management with regular reports on linen service performance, costs, and any issues, especially during peak times or in the case of complaints from guests.

8. Guest Turnover and Deep Cleaning
• Seasonal Deep Cleaning: Organise deep cleans between peak seasons, such as high-quality carpet cleaning, curtain washing, window cleaning and detailed furniture cleaning.

9. Handling Emergencies
• On-Call Duties: Be available to address any housekeeping-related emergencies, such as cleaning up after unexpected accidents or handling last-minute guest requests.
• Damage Control: Address any issues with property damage (e.g., spills on carpets, breakages) quickly and efficiently to avoid impacting the next guest's experience.

Person Specification

Must have a UK driving license and vehicle - please do not apply if you don't have this.

« Previous experience in a high-end hotel/ holiday rental cleaning environment

« High attention to detail

« A positive and can-do attitude

« The ability to adhere to standards and procedures

« An ability to be flexible with working hours

« A UK driving License

« Excellent professional appearance and positive interpersonal skills

« Flexibility towards seasonal working arrangement

Essential experience:

Full Drivers License and own car is essential to the role.

« 2 + years in Housekeeping environment

« 2 + years working in five-star accommodation

Job Types: Full-time, Zero hours contract

Pay: £13.00-£15.00 per hour

Expected hours: 25 – 30 per week

Benefits:
• Company pension
• Employee discount
• On-site parking
• Referral programme

Schedule:
• Monday to Friday
• Weekend availability

Experience:
• housekeeping: 2 years (required)

Licence/Certification:
• Driving Licence (required)

Location:
• London (required)

Work Location: In person

Reference ID: HK London 2024
Expected start date: 14/10/2024

Your CV has been submitted successfully.

 Send CV

 Send CV