Worldwide Companies City

Job Descrption

Contract: Professional & Technology Services

Location: London, W2 6HY

Hours of work: 60

Working Pattern: Monday to Friday

Contract Type: Permanent

Salary: £14.50

This role will assist the Facilities Manager in regard to overseeing the compliant delivery of all front of house concierge and relevant
protective Security Services offered by the company.

As Front of House Security Officer, you will assist with managing and developing of the client relationship, security officer welfare, driving continuous improvement, value for money and ultimately customer satisfaction.

The Concierge Supervisor will also assist the Facilities Manager by offering direct line supervision to the concierge front of house team, including management responsibility of the reception/greeting area.

ISS is a leading workplace experience and facility management company offering a wide range of tailor-made services for customers throughout the public and private sectors, enabling you to grow your talents as... a representative of a people focused, market leading brand.

The Role
• To act as the subject matter expert and go to person and single point of contact in all elements of front of house customer service and security
• To drive a customer focused approach and performance of the concierge team and continual improvement
• Build and maintain strong stakeholder relationships as directed by local Facilities management
• To lead and develop the concierge team function within your defined role
• Supervise the delivery of ISS concierge and security staff empowering them to exceed the client expectation within your defined role and daily duties
• To undertake regular risk reviews, inspections and security tests within your team and work area to make recommendations and improvements on all aspects of security and concierge team delivery
• Support the facilities management team to supervise and provide direction, guidance and support to ISS concierge team members
• To create, maintain and enhance effective working relationships with people working within their control, other people within ISS, the Client, Customers, and visitors to ensure objectives are met and a quality service is delivered
• Take ownership of the delivery of Front of house and security services

About You
• Experience working in the Security or concierge Operations industry or Police or Military experience
• Strong customer and client focus – have experience in customer facing environment preferable
• Evidence of managing performance and identifying improvements through the use of self evaluation and applied management data where applicable (appraisal)
• Team Player – 2 years’ experience within a team environment preferably within a contract/security/facilities management team or structured team within a Police or military environment
• Communication – good level written, oral communications skills. An influential communicator, with the ability to deliver clear and concise messages and identify mutually agreeable solutions
• Proven track record of achievement
• Demonstrates experience of co-coordinating security team or services and full awareness of Security related issues
• Able to work out of hours to support service delivery needs as necessary

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

To find out more about what we do - https://www.uk.issworld.com

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