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Job Descrption

TransPerfect Is More Than Just a Job…
Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 90+ offices has its own individual identity, and each also has its own unique rewards.

Locations:
INTL-LondonJob Description:
Responsibilities:

The position of Quality Manager is a key player at TransPerfect. This position reports into the Department Manager. Your particular language skill will allow you to finalize the end product before it goes to the client.
• Proofread all translated documents for grammar, punctuation and spelling errors
• Format all translated documents to mirror the original source document
• Give feedback to Project Manager re translated text in the form of a Q score
• Suggest subjective changes regarding style, smoothness, and feel of translated documents
• Utilize reference materials to maintain consistency across projects for individual clients
• Create glossaries for individual clients to... complement reference materials
• Operate computer assisted translation (CAT) tools to improve efficiency
• Efficiently maintains formal disciplined operations procedures across a variety of client projects
• Track project-specific non-conformances and resolutions
• Assist with making new department processes while improving on existing ones (improve productivity, profitability)
• Maintain strong relationships with contract translators, editors, and proofreaders
• Investigate client complaints regarding translations – holding both freelance and full-time employees accountable
• Be responsible for any errors/omissions associated with their translation projects
• Track and report on company-wide quality metrics
• Juggle overlapping projects and priorities in a fast-paced environment
• Perform other special projects or duties when required

Qualifications and Skills:
• Requires a three-year degree or higher, preferably in a foreign language
• Excellent communication (written and verbal) skills in a foreign language and English
• Ability to support multiple projects by keeping accurate and up-to-date project specs
• Excellent problem solving skills
• Ability to maintain professionalism in all situations, especially under tight deadlines
• Satisfactory results on company tests
• Minimum passing grade (subject to individual language) on appropriate foreign language test, as applicable

Desired Skills:
• Prior translation industry experience

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