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1st/2nd Line Support Analyst at Uxbridge Employment Agency
London, United Kingdom
Job Descrption
Working onsite with one of their global clients, you will provide support to roughly 80 end users working both remotely and hotdesking in the office. If you are experienced in both 1st and 2nd line support and are looking for a role that will provide autonomy allowing you to really take ownership of your work, this could be the perfect role for you.
Role responsibilities:
• Primarily End user support – AD, AAD, Office 365, Teams, Exchange, Intune, autopilot, incident management, request fulfilment, purchasing, logistics, starters / leavers process (New hire induction), end user hardware support, AV support
• Systems/service support
• IT Service management
• Actively interacting with users and represent the company brand
• Providing IT support for both hardware and AV
Essential skills:
• Good knowledge of IOS (phone and iPad) mobile device configuration
• Excellent 0365... knowledge, such as Teams including peripherals and OneDrive
• Excellent experience of Windows 10 and 11
• Strong fault analysis skills
• Good knowledge of AAD and teams meeting rooms
What you need to do now
If you're interested in this role please apply and forward an up-to-date copy of your CV. Due to the unprecedented level of applications we are currently receiving, if we have not contacted you within 48 hours of your application then please assume you have been unsuccessful on this occasion.
For the purpose of the Conduct Regulations; when advertising permanent vacancies we are acting as an Employment Agency and when advertising temporary/contract vacancies we are acting as an Employment Business.
We take your personal data seriously and take every step to protect it. To learn how we handle your data please visit our website where you can find our Data Privacy Notice.
Job Types: Full-time, Permanent
Pay: Up to £35,000.00 per year
Schedule:
• Monday to Friday
Experience:
• IT support: 1 year (required)
Work Location: In person
Reference ID: 9028
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