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Job Descrption

3D Plastic Centres, a leading manufacturer and distributor of maintenance-free UPVC building products, is seeking a Trade Counter Assistant to join our busy team at our Hounslow branch. With over 20 outlets across the UK and a manufacturing facility in Birmingham, we are committed to providing exceptional customer service and delivering high-quality products.

Role Overview: As a Trade Counter Assistant, you will play a pivotal role in our branch network, serving as the first point of contact for our valued customers. This position offers a unique blend of customer service and warehousing responsibilities, ensuring that every day brings new challenges and opportunities to excel.

Responsibilities: Customer Service (50%)
• Greet and assist customers in-store and at the trade counter, providing professional and friendly service.
• Handle face-to-face, telephone, and email inquiries, addressing customer needs promptly and effectively.
• Offer sales and technical support on our products... guiding customers in their purchasing decisions.
• Provide accurate verbal and email quotes, communicating information on stock availability, pricing, and lead times.
• Process relevant paperwork, including order fulfillment and stock management tasks.
• Maintain strong relationships with customers and your team, fostering a positive and collaborative work environment.
• Collaborate with the Sales Manager to facilitate the opening of new trade accounts.

Warehousing (25%)
• Supervise the picking and preparation of orders, ensuring accuracy and efficiency.
• Conduct regular stock checks and manage inventory with a high degree of accuracy.
• Perform daily warehouse duties, including goods in, dispatch, and stock locations.
• Assist in loading, delivering, and unloading goods at customer sites within the local area.
• Ensure cleanliness and maintenance of vehicles used for deliveries.
• Check and record delivery paperwork to maintain accurate records.

Qualifications and Skills:
• Experience in a similar role within the fenestration and UPVC industry or a trade/retail environment.
• Excellent customer service skills, with the ability to handle inquiries and resolve issues professionally.
• Strong organizational skills, attention to detail, and the ability to manage multiple tasks effectively.
• Reliable with good timekeeping and attendance records.
• Self-motivated and able to work independently as well as part of a team.
• Excellent communication skills, both verbal and written, with the ability to engage with stakeholders at all levels.
• Smart and professional appearance.
• Ability to work well under pressure and maintain high standards of performance.

Shift Timings:

Mon-Fri : 7.30am to 4.30pm

Saturday: 8.30am to 12.30pm

Benefits:
• Competitive basic salary and an excellent bonus scheme.
• Solid career pathway with structured progression opportunities.

Job Type: Permanent

Pay: £25,000.00-£26,000.00 per year

Additional pay:
• Performance bonus

Benefits:
• Company pension
• Employee discount
• Store discount

Schedule:
• 8 hour shift

Work Location: In person

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