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Job Descrption

Job Title: German Speaking Customer Billing Specialist

Work Location: Stratford, London – Hybrid, Office 2+ days per week

£23.18 per hour - £28.03 per hour - Inside IR35 - Umbrella Rate

Contechs are recruiting on behalf of their client a British multinational automobile manufacturer which produces luxury vehicles. They are looking for German Speaking Customer Billing Specialist to join their expanding team on a Contract.

Job Summary:

Reporting to the Billing Operations Manager, the Customer Billing Specialist will lead the end-to-end aged receivables process, driving resolution to customer concerns and partnering with cross-functional teams to ensure healthy account balances for Data Services customers.

Key responsibilities include:
• Drive resolution of customer concerns to ensure timely payment and healthy account balances, providing exceptional customer service and support to prevent future issues and maintain strong customer relationships
• End-to-end aging receivables... process to ensure timely payment
• Partner with Sales, Customer Success Managers, and Finance Teams to resolve customer concerns and billing issues
• Communicate with customers via email, phone, and other channels to resolve concerns and billing questions, and document all activity in Salesforce CRM system
• Identify and escalate complex issues to management, as necessary
• Ensure compliance with billing and accounting regulations and company policies
• Support market communication via email in languages other than English and German, as needed
• Analyze and report on accounts receivable and billing metrics
• Issue dunning letters & suspension of service notifications
• Showcase a strong balance between protecting Ford Pro revenue and doing what is right for the customer
• Serve as a positive, dynamic contributor that displays the best work ethic, creative problem-solving skills, positive attitude, and a team-oriented proactive approach, while sharing best practices and learnings

Basic Requirements
• Bachelor’s degree or equivalent work experience in billing, customer service, accounts receivable, or a related field
• ·Proven track record of resolving complex customer concerns and aged receivables
• Proficiency in English & German
• Experience with billing and payment processing, including customer invoicing, credits/debit memos, credit card chargebacks, refunds, payments, and month-end processing
• Experience working with cross-functional teams and in a global, multi-market environment
• Excellent communication, listening and interpersonal skills

Job Types: Full-time, Fixed term contract
Contract length: 12 months

Pay: £23.18-£28.03 per hour

Expected hours: 40 per week

Benefits:
• Company pension
• Work from home

Schedule:
• Monday to Friday

Work Location: In person

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