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Job Descrption

About Us:
Join our dynamic team! We are a customer-centric company committed to providing outstanding service. As we expand, we are looking for enthusiastic individuals to join our customer service department.

Responsibilities:
• Customer Interaction: Handle inbound and outbound customer calls with professionalism and courtesy. Address inquiries, concerns, and complaints with a solution-oriented approach.
• Upselling: Identify opportunities to enhance the customer experience by upselling products or services tailored to their needs and preferences.
• Information Accuracy: Analyze customer accounts to provide accurate and timely information, ensuring a seamless customer interaction.
• Record Keeping: Maintain detailed and accurate records of customer interactions in our sophisticated database, contributing to a comprehensive customer profile.

Requirements:
• Experience: Previous experience in a call center or customer service role is preferred.
• Communication Skills: Excellent... verbal and written communication skills.
• Problem Solving: Strong problem-solving skills with the ability to think quickly on your feet.
• Adaptability: Ability to thrive in a fast-paced environment, handling multiple tasks simultaneously.
• Technology Proficiency: Proficient in using computer systems and software applications.
• Flexibility: Ability to work flexible schedules, including evenings, weekends, and holidays.

What We Offer:
• Competitive salary and performance-based incentives.
• Comprehensive training programs for professional growth.
• A positive and collaborative work environment.
• Opportunities for career advancement.

If you are passionate about delivering exceptional customer service and thrive in a dynamic environment, we want to hear from you! Apply now to join our team and be a part of our success story.

Job Type: Full-time

Pay: £29,826.00-£31,162.00 per year

Benefits:
• Company events
• Company pension
• Gym membership

Schedule:
• Monday to Friday

Work Location: In person

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