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ServiceNow Junior Consultant at IBM
London, United Kingdom
Job Descrption
At IBM, we know that transformation drives change, and it is in our DNA to continuously transform. Our Business Transformation Consultants help drive large scale change that spans IBM business units and geographies. As a part of this team, you will have the unique opportunity to be a part of driving IBM’s ongoing transformation as a company that continuously innovates and leads the market.
Your Role and Responsibilities
We are seeking an enthusiastic and highly motivated ServiceNow Junior Consultant to play a key role in both pre-sales and delivery, defining ServiceNow based solutions to meet client requirements.
As ServiceNow Junior Consultant you will provide consulting services to clients, understand and translate their business and technical requirements, support the efforts of more experienced consultants and contribute to the design and delivery of technical architecture solution components.
Within this role the ServiceNow Junior Consultant will:
• Prepare and... run functional design workshops including the creation of design specifications based on out-of-the-box functionality and client requirements.
• Qualify client requirements through validation of “needs” versus “wants”.
• Provide creative solutions to resolve business problems via customer requirements based on technology, process gaps and cultural challenges.
• Communicate problems and solutions to both technical and non-technical audience.
• Work with the Pre-Sales and Technical Architecture functions to support, validate and help deliver client presentations, workshops and responses to technical and business enquiries.
• Support technical design activities.
• Assist with gap analysis highlighting current state, future state, client needs and good practices.
• Follow-up on outstanding client needs and provide timely status reports to the project manager.
• Communicate in formal presentation settings including medium sized groups, internal and external project teams.
• Deliver a positive and value-add experience for your clients in every interaction.
• Generate additional opportunities within projects.
• Identify opportunities for improvement within existing service operations and core propositions related to ServiceNow.
• Assist with the development and extension of ServiceNow based offerings and proposals and across all products (ITSM, ITBM, ITOM, HR SD, Customer Service, Security, Application Development and Now Platform).
Required Professional and Technical Expertise
• Recent graduate with relevant ServiceNow Consulting experience in a direct client-facing role.
• Experience in providing solutions to business problems and working with ServiceNow.
• Ability to manage competing priorities in a complex environment.
• Ability to produce documentation on various levels including technical and customer facing.
• Experience in delivering ServiceNow projects.
• Expertise in crafting ServiceNow service solutions that integrate with client service structures and operating models.
• Broad business and technology skills coupled with client interfacing skills.
• Excellent verbal, written communication and presentations skills together with the ability to deliver customer presentations at a senior level.
• Proficient with Microsoft products including the ability to manipulate electronic based documentation.
Preferred Professional and Technical Expertise
• Understanding of Agile delivery and Project Management methodologies.
• Certified in at least one ServiceNow Implementation Specialist Certification or Certified ServiceNow System Administrator.
• Experience of delivering dashboard solutions using ServiceNow Performance Analytics.
• Willingness to travel.
• Understanding of common business analysis techniques and approaches.
• Experience of working alongside business analysts to define a solution.
About Business Unit
IBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world's economy. IBM Services partners with the world's leading companies in over 170 countries to build smarter businesses by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.
Your Life @ IBM
What matters to you when you’re looking for your next career challenge?
Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.
Impact. Inclusion. Infinite Experiences. Do your best work ever.
About IBM
IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.
Location Statement
For additional information about location requirements, please discuss with the recruiter following submission of your application.
Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status
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