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Job Descrption

Department: Credit Solutions

Location: Bromley

Description

Exciting Opportunity at Judge and Priestley Solicitors LLP

Our Values

Expert -We will invest in the continual development of our people, team and also technology to ensure that we continue to be experts in all that we do.

Professional- We are accountable to our clients, colleagues, and all those with whom we engage to ensure that we are open, transparent and act with integrity in all that we do.

Friendly - Whilst at all times being professional, we will ensure that we are approachable and seek to put those with whom we deal, at ease in their dealings with us.

Judge & Priestley are now recruiting for an Debt Recovery Engagement Officer within our Claims & Enforcement Team.

We are a leading regional law firm, serving a wide range of commercial and private clients across London and the surrounding counties, from our Head Office in Bromley. Established since 1889, we've come a long way and today we are a modern... progressive practice, proud of our record on diversity and inclusion and reputation for training and promoting staff from within the business.

Our highly respected Credit Solutions Department is ranked in the Top Tier of the Legal 500 and deals with a wide range of commercial and consumer debt recovery matters, including complex commercial disputes and insolvency issues. The Claims and Enforcement Team are tasked with seeking the recovery of a broad range of debts for commercial and public sector clients. The team carries out Collections, Pre-Litigation, Litigation and Enforcement activity. In the current climate it is critical that we engage with Debtors in order to resolve objections for payment and secure recovery of the debt owed as quickly as possible. That engagement may come at any time during our recovery cycle.

Key Responsibilities

The Debt Recovery Engagement Officer will be tasked to deal with cases where there is a requirement to engage directly with the Debtor in order to recover the debt. This might include managing a case any stage of the recovery cycle and or being asked to deal with specific engagement tasks on cases managed by other officers.
• To action new instructions received from clients, including appropriate and timely recording of case contact details on Visual Files
• To take agreed actions to attempt to recover the debt, including issuing of standard written correspondence through Visual Files
• Making outbound collections/enagement calls to individuals & companies.
• To deal with inbound calls and or inbound engagement via alternative medium e.g. emails, letters, SMS, Whatsapp, Webchat etc
• To work to resolve complex disputes whilst adhering to industry regulation and guidelines
• To highlight and deal with vulnerable customers effectively
• To manage all transactions in line with the relevant client service level agreements and update Visual Files accurately

Qualifications

Skills, Knowledge and Expertise
• Educated to GCSE standard grade A-C in Mathematics and English (or equivalent)

Experience
• Previous experience of using case management systems
• Previous experience of working with a debt recovery role
• Legal knowledge (desirable)

Knowledge
• An understanding of the clients' industry sector and collections process (desirable)
• Familiar and Data Protection Act compliance requirements

Benefits

Profit Share Scheme

We want all our employees to have a share in the success of the firm. This non contractual bonus is paid in June based on the profit from the previous financial year.

Medicash

Once you have passed probation, you will be enrolled into our scheme which provides cashback on a range of health services. In addition, we also offer an Employee Assistance Programme and high street discounts.

Birthday off

If you birthday falls on a working day, you can have that day off as an extra day's leave.

Pension

All employees are entitled to join our auto enrolment pension scheme. You will be enrolled in the pension after 3 months of employment dependent on age and salary.

Death in Service Insurance

All employees will be entitled to 2 x salary. Please ensure you complete your nomination form in your new starter pack.

Annual leave

You will receive an additional day's holiday after every two years of service to a total maximum of 30 days.

Legal Fees

After one years' service, you will be entitled to a contribution towards legal fees. The rules to this can be found in the staff handbook.

Recruitment Incentive

We offer £500 referral bonus to say thank you for introducing a job candidate that becomes employed by J&P and passes their probation.

Season Ticket Loan

After probation, you are entitled to apply for an interest free advance for a season ticket to use public transport to reach your place of work.

Cycle to Work Scheme

Allows you to make a saving of 25% - 39% on the retail price of a bike.About Judge & Priestley LLP

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