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Job Descrption

Field Collections Agent
• No Warrant Work involved*

Annual earnings total up to £39,174 (inclusive of the car allowance)

Monthly Bonus

Do you have a full driving licence and access to a vehicle for work?

Would you love to work outdoors?

Do you want the flexibility to work the hours to suit you and your customers?

If the answer is yes, then we have an excellent opportunity for you!

Please note we can only accept applications from candidates who reside within the local area.

SALARY:

Basic salary from £28,974 plus £4,200 Car Allowance & Fuel Card.

Here at Orbit , we like to go above and beyond; therefore, as part of our monthly commission structure, you will have access to an additional annual amount of £6,000 for achieving commission targets which could take your annual earnings total up to £39,174 (inclusive of the car allowance).

SHIFTS:
• Flexible working patterns, to support your work-life balance. 25% of hours will be worked during our prime operating window between 4pm... and 8pm Monday to Friday and 9am-1pm on Saturday.

ROLE:

As a Field Collections Agent at Orbit Credit Services, you will need to be at ease speaking to our customers to discuss options that help them address their financial situation. You’ll be field-based covering a region across Thornton Heath.

In this rewarding role, we’ll support you to use your expertise and commitment to customer service to help our customers achieve financial health. Your role will involve you:
• Visiting our customers at their home address supporting them to get back on track with their outstanding arrears.
• Day to day, you can expect to resolve customer’s accounts on a personal basis, taking payments, and setting up repayment plans to help them achieve financial wellbeing.
• Educating customers on the potential consequences of non-payment of their account.
• We’ll supply you with an iPad so you can update customers’ accounts with visit outcomes, so you need to be IT literate and comfortable using the iPad.

BENEFITS:
• Salary from £28,974 plus a monthly bonus of up to £6,000 per annum.
• Car allowance of £350 per month.
• Fuel Card provided for business miles.
• 31 days holiday (including bank holidays and annual 2-week December shutdown).
• Discount and cash back at hundreds of high-street shops.
• Flexible working patterns, to support your work-life balance. 25% of hours will be worked during our prime operating window between 4pm and 8pm Monday to Friday and 9am-1pm on Saturday.
• To support you with this, our comprehensive five-week induction programme means you will spend time learning how to use our systems and deal with your customers effectively and professionally. We’ll make sure you’re fully prepared to speak to customers once you’ve hit the required quality structure.
• Ongoing support and development from our in-house team.

MINIMUM REQUIREMENTS:
• A clear criminal record.
• No CCJ’s or IVA’s within the last 6 years.
• Confident verbal communicator.
• Good listening and decision-making skills.
• Proven time management skills.
• Comfortable working alone.

Advisory note: At Orbit, we’re regulated by our clients - as such, any successful candidates will have to undergo a basic credit check and criminal background check. Please note that we’re unable to proceed to interview stage if a CCJ, IVA, or Bankruptcy appears on a credit file, or if you do not have full right to work in the UK.

Job Type: Full-time

Pay: £28,974.00 - £39,174.00 per year

Job Ref: CCAFLD
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