Warranty Process Lead

INEOS Automotive – Grenadier – Built On Purpose

Story so far

Since Sir Jim Ratcliffe announced Project Grenadier in 2017,  our team at INEOS Automotive has grown rapidly. From a start-up to the scaled business we are now, we’ve hit some huge milestones along the way. Despite some global challenges, we brought our first vehicle, the INEOS Grenadier, from a vision to prototype and to market in just five years. And now, as the first customer deliveries of our INEOS Grenadier have begun, we look to the future with our first all-electric vehicle.  

People and Culture

With around 1500 employees, 10 locations and 44 nationalities, we’re an international team working together to challenge the ordinary. We welcome people who mirror our values: Spirit of ownership, who take responsibility and make things happen. Delivering quality work, with ambition to deliver outstanding results and who have a community mindset, believing together everyone achieves more. Creativity and initiative are encouraged to support your career development. 

We’re doing things differently.

If this sounds like you, let’s talk.

Our Warranty Process Lead is part of the head office Aftersales team, supporting Warranty for our five sales regions globally. They will ensure the provided Warranty management system meets the highest quality standards in terms of accuracy, usability, functionality and credibility that are required by INEOS Automotive to facilitate the submission of Warranty claims and provide prompt and reliable Warranty information upon which the wider business can make informed decisions.

Responsibilities include (but are not limited to):

• Process Warranty, ensuring that claims and authorisation requests are processed within the required timeframe
• Evaluate and bring to the attention of the Warranty Manager any changes to the Warranty system or our policies and processes that will enable a more accurate and efficient processing flow
• Liaison with both the Commercial and Quality departments, identifying risks, improvements, and enhancements to both the Warranty claim software and user experience, updating user manual
• Highlight opportunities to improve functionality whilst adhering to budget costs
• Capable of supporting third party repairers and end users.
• A strong desire to act as a coach and trainer, ensuring the service agent users are familiar with INEOS systems, policies and procedures

What we are looking for:

• Broad experience in automotive technical service disciplines
• Strong level of experience from Warranty based business with extensive automotive Aftersales experience, which could include vehicle manufacturer or wider manufacturing trade experience
• Familiar with SAP based software tools or equivalent

• Very strong drive for continuous improvement – a Kaizen mentality

If the role sounds of interest and you want to learn more please apply. Please include a covering letter that supports your application along with any other supporting information.

If your application is successful one of the team will be in touch to arrange an initial conversation!