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Job Descrption

Route Manager Harrow Location London NW : We are currently seeking a Route Manager to join the Harrow team who will be responsible to achieve the company's QIC budget through effective management of the Operational Control Centres (OCCs) and their respective personnel and services.

The Route Manager will act as the direct line management for the iBus Controllers ensuring that support and guidance is given when required and manage the day-to-day operation of all services under their control, highlighting poor performance and ensuring action plans are devised and shared with internal / external stakeholders.

Responsibilities:
• To manage the day-to-day operations of the Operational Control Centres.
• To act as a deputy for the Performance Manager in their absence.
• To collate and act upon information concerning service performance covering all Quality Service Indicators (QSI's)
• To provide timely and accurate feedback to all internal and external stakeholders concerning service... performance.
• To conduct technical and behavioural coaching / mentoring on a day-to-day basis.
• To ensure standards set by the General Manager / Performance Manager are consistently maintained.
• To performance manage the Mobile Controllers / iBus Controllers in conjunction with the Performance Managers.
• To monitor, report and act upon on-the-day punctuality / attendance of Mobile / iBus Controllers.
• To conduct grievance and disciplinary hearings in line with the company's grievance and disciplinary procedure.
Competencies Required Essential
• Experience within the bus industry or within the transport/logistics industry.
• Strong people management skills and demonstrable track record in dealing with performance issues.
• Prepared and able to work under pressure to meet deadlines.
• Excellent planning, and organisational skills, able to prioritise work.
• PC Skills including knowledge of Windows Operating System, MS Word and Excel.
• Proficient in DAS - Preferably Grampian.

Desirable
• Detailed route knowledge of RATP Dev transit London's network.
• Knowledge of processes mapping. A working knowledge of the iBus system
Closing Date 11th Juley 2024

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