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Job Descrption

Transport Administrator – Full Time – Permanent

Due to further company expansion we are recruiting for an exciting new role for a Transport Administrator to aid with the smooth running of day to day operations as part of our dynamic team here in Croydon.

We may be a small company but our growth potential and current growth rate are the reason we now need you.

What are we offering?
• Full time, permanent working hours with no zero hour’s contracts.
• A competitive basic salary starting from £28,500 Per Year.
• Sociable working hours.
• Working Monday to Friday
• Weekly or Monthly pay to suit you.
• 28 days of holiday per annum inclusive of bank holidays.
• Paid 60 minute break each day.
• Company pension scheme.
• Onsite support.
• Ongoing development and progression opportunities, we’re BIG on developing our colleagues to be the best they can be.
• Full Induction Training for all staff regardless of your experience.

What will I be doing?

You will be a vital part of our... organisation and play a key role in delivering the best in customer service.
• Office cover during holidays/sickness and peak busy periods.
• Professionally interacting with customers with a positive and proactive attitude.
• Taking telephone bookings accurately and dealing with queries from clients and couriers
• Answer and deal with incoming calls to the transport office.
• Answer and deal with incoming calls to the transport office.
• Maintain a positive company image when dealing with customers by phone or in person.
• Maintaining our service level agreements with key clients
• Monitor jobs to POD and completion keeping everyone informed in a professional and helpful manner and inputting details on our systems
• Respond to emails requesting services or a quotation swiftly and in a polite and timely manner.
• Be proactive and keep all staff or customers informed of any issues/delays
• Provide a detailed and clear handover to Out of Hours staff highlighting any operational concerns
• Adhering to health and safety regulations at all times.

What we are looking for?

We are passionate about what we do and in delivering for our customers, we want like minded people to join our team with the same mind set and ambition.
• Strong organisational skills with an excellent attention to detail and a true team player.
• Previous experience within the transport industry is preferable and applicants will require a basic level of computer skills.
• Strong communication skills in order to give accurate information to drivers.
• Be professional, approachable and helpful to ensure smooth running of the general operation.
• Excellent, open and transparent communication both verbal and written.
• A strong, confident, polite telephone manner when dealing with our clients and customers.
• Be highly organised and an effective, logical thinker with the ability to multi task.
• Building new relationships and developing existing ones.
• Confident with all Microsoft Office Packages.
• Display an excellent level of initiative and problem solving skills.
• The ability to work well under pressure is essential.
• A flexible approach to shift patterns, where additional or different hours may be required during peak periods.
• Being flexible to the needs of the business.

Come and join one of the Best Freight Companies! In an ever-growing Logistics Sector.

As part of our workforce, you will benefit from the following:
• You will always be treated with courtesy, honesty, and respect - we value all of our team members.
• Be able to join the company Pension Scheme once eligible,
• Friendly, supportive experienced staff.

We will endeavour to contact all applicants within 24 hours between

1000hrs and 1800hrs Monday to Sunday.

Once contact has been made with you, we will then:

Have an informal chat and answer any questions you may have, and for us to find out a little bit more about you and your needs, provide documentary information on what happens next. Keeping you informed at all times.

We can then:

Organise a depot interview on a day and time that suits you from: 07:00 to 19:00 Monday - Friday.

If you are not contacted within 28 days of submitting your application, then you have been unsuccessful on this occasion only.

Job Types: Full-time, Permanent

Pay: From £28,500.00 per year

Benefits:
• Casual dress
• Company events
• Company pension

Schedule:
• Day shift
• Monday to Friday
• No weekends

Experience:
• Administrative: 1 year (required)

Work Location: In person

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