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Christmas Event Staff - Elf at ZSL
London, United Kingdom
Job Descrption
Event Summary:
The Magic of Christmas at ZSL London Zoo offers a whole host of festive activities to give our visitors everything they need for a jam-packed fun family day out! The event is made up of a Meet Santa experience, Arts & Craft/letter writing station and plenty of other activities to bring the festive cheer!
Overview of the role:
As a Christmas Elf at ZSL London Zoo you must be able to put the magic and sparkle into The Magic of Christmas event. As an Elf, you will ensure that every visitor both big and small has a truly special experience. You will be given an Elf name and it is essential that you remain in character at all times and have the commitment to the story and narrative to ensure we keep the believability of the magic of Christmas.
As an Elf one of the main roles will be working in Santa’s Grotto delivering a paid for experience. Alongside this, you may also be located at our Main Entrance giving all visitors a festive welcome.
Whilst in... character as an Elf, you will be responsible for constantly engaging with visitors, even when just walking across site. Therefore, it is expected that you would have outstanding communication, excellent customer service and engagement skills to ensure that all visitors have the best day out! Of course, a love of Christmas and Santa is essential!
Events at London Zoo provide ZSL with the best opportunity to engage with our audiences, both new and existing, members, fellows and donors. They are a fundamental part of communicating ZSL’s mission and in reaching commercial targets.
Hours will vary from 14-30
Key responsibilities:
• Play a Christmas Elf at London Zoo. This would primary be located in our Santa’s Grotto but may be positioned around site at various other Christmas event locations. As an Elf, you will ensure that every visitor both big and small has a truly special experience.
• To assist children with the craft activity in the grotto, and to ensure each child gets their magical time with Santa.
• To ensure the grotto is running efficiently and to time, reporting any issues or concerns
• To assist the Events team in the daily set-up, running and close of the grotto.
• Assist with the delivery of an expanding programme of the Magic of Christmas event which reflect and support the objectives and long-term strategy of ZSL in building our relationships with all our supporters and to the wider public
• To help manage visitors and assist with direction and participation in activities on event days.
• Be responsible for recording visitor data where required.
• To ensure the safety of our visitors and the event is kept to the highest standards always
• To ensure event materials are kept well stocked throughout event days.
• The duties and responsibilities described are not a comprehensive list and additional tasks may be assigned from time to time that are in line with the level of the role.
About You
• Working with the general public in a face-to-face setting.
• Experience in delivering excellent customer service is essential.Experience working with children or young people in either a formal or informal environment is essential.
• The ideal candidate will possess excellent communication skills
• Be confident in dealing with the general public
• Strong diplomacy and a good sense of humour are an advantage
• Flexible to adapt to a constantly changing environment and know when to escalate a situation to higher management
• Ability to multi-task
• This post will require extensive outside working with direct exposure to the weather and animals.
• This post is zoo based
• This post requires frequent work during weekends and occasional early mornings/evenings
• Strong commitment to creating a culture that lives ZSL values and commitment to safeguarding, equality and diversity (collaborative, inspiring, inclusive, innovative, impactful and ethical)
• To comply with and promote Health and Safety policies and procedures
This role is subject to standard pre-employment checks, including the candidate's right to work in the UK.
We strongly encourage applications from all backgrounds and celebrate the value of having a team of employees with diverse skills, experiences, and heritage. We are committed to ensuring our teams can bring their authentic selves to work without fear of discrimination. ZSL has active equality networks for our staff with lived experience and those who provide active allyship in Race and Culture, Team Pride, Disability Network, and Menopause Network, complemented by our strategic EDI Steering Group.
About Us
About Us:
We’re ZSL, an international conservation charity. Through our unrivalled animal experts in our two zoos (London Zoo and Whipsnade Zoo), the work of our pioneering scientists, our dedicated conservationists, our purpose is to inspire, inform and empower people to stop wild animals going extinct. Our vision is a world where wildlife thrives and we’re working every day to achieve this. From investigating the health threats facing animals, to helping people and wildlife live alongside each other, we are committed to bringing wildlife back from the brink of extinction.
What do we offer?
At ZSL, we are proud of our approach to employee benefits. Our benefits include:
• Our vision and purpose - you’ll work alongside colleagues who are passionate about science-led conservation, knowing that you will help us to inspire, inform and empower people to stop wildlife going extinct
• Pension scheme - we offer a generous pension scheme with up to 12% contributory pension
• Flexible working – talk to us about your flexible working requirements and we will do everything we can to make sure you work in a way that suits you
• Holidays – 25 days annual leave allowance, plus UK bank holidays
• Wellbeing – access to a blended programme of wellbeing initiatives, including confidential access to our 24/7 Employee Assistance Programme
• Life assurance – eligible employees will be enrolled in ZSL’s life assurance scheme from their first day
• Complimentary tickets – annual allocation of Whipsnade Zoo and London Zoo tickets, with a 30% discount in online and retail shops
• Family friendly policies – we offer enhanced maternity, paternity, and adoption packages
NB: We reserve the right to close our advertisement early or extend the advertising date until a suitable candidate has been found
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