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Job Descrption

Job Title: Process Trainer

Location: United Kingdom (remote)

Start date: February/March 2025

Duration 2 months

Job Type: Part-time

This position is ideal for an experienced trainer passionate about facilitating user adoption and engagement in a significant ServiceNow implementation. If you have a strong background in training systems and ServiceNow, and are excited about making an impact in a dynamic project environment, we encourage you to apply!

Job Summary: We are seeking a skilled Process Trainer to support the rollout of ServiceNow in the Global Business Services (GBS) unit of a large pharmaceutical company. This is a part-time, short-term contract role ideal for an experienced trainer specializing in system implementations, particularly with ServiceNow. The candidate will collaborate with Business Analysts to create effective training materials and deliver training sessions, ensuring successful adoption by end-users.

Key Responsibilities:

· Training in System... Implementation Projects: Act as the trainer for system implementation projects, with specific emphasis on ServiceNow.

· ServiceNow Expertise: Leverage at least 2 years of experience training on ServiceNow to ensure effective understanding and delivery of the platform's functionalities.

· Deliverables Understanding: Gain a comprehensive understanding of the key deliverables within the ServiceNow project to ensure accurate and focused training.

· Training Material Development: Work closely with Business Analysts to create and refine training materials that effectively communicate key functionalities of ServiceNow to end users.

· Training Delivery: Schedule and conduct training sessions for users, ensuring that the content is understood and questions are addressed.

· Post-Training Support: Provide ongoing support to users by answering questions both during training sessions and via email afterward.

· Stakeholder Management: Build effective relationships with stakeholders, ensuring that their needs are addressed and training goals are met.

· Communication Skills: Communicate effectively during training to make complex topics accessible and understandable.

· Time Management: Manage time efficiently to accommodate multiple training sessions and ensure that all users receive the required training within the given timeframe.

Skills/Qualifications/Experience:

Experience:

· Minimum of 7+ years of experience as a trainer on systems, including at least 2 years of specific experience with ServiceNow training.

· Experience as a trainer in system implementation projects is required, preferably with ServiceNow implementations.

Skills:

· Training and Communication: Ability to deliver clear and engaging training sessions, making complex system functionalities accessible for all user levels.

· Training Material Creation: Experience in collaborating to develop comprehensive training materials, focusing on user needs and project requirements.

· Stakeholder Engagement: Excellent skills in managing relationships with stakeholders, ensuring their concerns are addressed.

· Time Management: Proven ability to manage time efficiently, especially in a part-time setting, to ensure timely training delivery and support.

· Team Collaboration: Ability to work effectively as part of a broader project team, including collaborating with Business Analysts and other project stakeholders.

Preferred Qualities:
• Adaptable Training Methods: Ability to adapt training methods to suit the audience's technical proficiency and learning style.
• Post-Training Engagement: Willingness to provide additional support and clarification to users after training, ensuring a successful learning outcome.
• Collaborative Mindset: Strong team player, capable of working in a dynamic and collaborative project environment.

What We Offer:
• Salary: GBP 35,000 per annum (pro-rated for the 2-month contract duration) Opportunities for professional growth and development.
• Collaborative and inclusive company culture.
• Other country-specific benefits.

Job Types: Full-time, Permanent

Schedule:
• 8 hour shift
• Monday to Friday

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