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Customer Experience Executive at Galeta
London, United Kingdom
Job Descrption
Galeta Bakery, a fast-paced pioneer in premium bakery products across London and the UK. Known for quality, innovation, and a rich selection of artisanal goods. Our products are a staple in prestigious locations including the likes of Curzon, Tate, Selfridges and cutting-edge restaurants, cafes and coffee shops throughout the UK.
Role Overview
Join us as a Customer Experience Executive to leverage technology, cultivate key accounts, and deliver unparalleled customer service. This role is a blend of order management, cultivating customer relationships, business development and strategic account growth.
Responsibilities
• Efficient order processing and management.
• Nurture and expand key customer accounts.
• Lead communication efforts with accounts, ensuring clarity and responsiveness. Champion exceptional customer service standards.
• Meeting with customers – to help grow accounts.
• Being a key point of contact between manufacturing, dispatch, sales & finance to help... optimise operational processes.
• Exhibit ambition with a readiness to embrace growth within the company.
Ideal Candidate: Essential Skills
• Strong verbal and written communication skills.
• Tech-savvy, especially in sales and order processing systems.
• Attention to detail and a meticulous approach to tasks.
• Self-starter with a drive for continuous personal and professional growth.
Nice-to-Have Skills
• Experience in the bakery or food industry.
• Proven excellence in customer service.
• Willingness to explore and contribute to various company departments.
• SQL skills for data management and analysis.
• Commercial acumen to understand and drive business growth.
• Passion for premium bakery products.
Why Join Galeta?
• Impactful work in a growing company.
• A culture of innovation and excellence.
• Opportunities for advancement and professional development.
• Engage with high-quality, NPD and EPD of our well-loved products.
• Part of an environmentally driven company with strong sustainability manufacturing credentials.
• A four-day working week!
Additional info
• 8.30 - 5.30 pm, office-based.
• Minimum 2 days/month working on a Saturday or Sunday.
• 3 step recruitment process - screening call, face-to-face and final face-to-face with senior members of the team.
• Must have the right to work in the UK.
Apply Now
Submit your CV and a cover letter detailing your suitability for the Customer Experience Executive role. We’re looking for someone passionate about all things food and drink who is looking to make a difference in the premium bakery sector.
Job Type: Full-time
Pay: £28,000.00-£32,000.00 per year
Schedule:
• Monday to Friday
Ability to commute/relocate:
• London, EC1M 6BF: reliably commute or plan to relocate before starting work (required)
Application question(s):
• What do you think makes a good customer experience?
• What do you do when you're faced with a question or problem you don’t have an immediate answer to?
Language:
• English (required)
Work authorisation:
• United Kingdom (required)
Location:
• London, EC1M 6BF (preferred)
Work Location: In person
Application deadline: 04/10/2024
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