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Job Descrption

About Origin

We’ve come a long way since 2004—and we’re just getting started. As one of the longest-standing coffee roasters on UK shores, now twenty years old, the love of coffee fuels everything we do. We’re on an ambitious growth journey, striving to deliver our unique take on speciality coffee and hospitality to more people than ever before.

Origin is bound by one central ethos - the sourcing of incredible coffee through a sustainable, triple-bottom-line approach. Our coffee celebrates the work and commitment of the entire supply chain - from the country and landscape to the farmers, pickers, and producers. Proudly B Corp certified, we’re always striving for better ways to do business and make sure to share our journey with our customers every step of the way.

Our offering goes beyond an exceptional product, we’re also passionate about bringing the world of speciality coffee to life through an industry-leading education programme. From professional SCA qualifications to... enthusiast brewing courses, we aim to support our community wherever they are in their coffee journey. Our digital channels also allow us to provide engaging learning resources, including ‘how-to guides’ and inspiring social content.

We’re proud to roast for some of the UK’s leading independent speciality coffee shops, bakeries, hotels, and restaurants. We have 1000’s of at-home coffee subscribers and 8 beautiful coffee shops across London, Cornwall, Bristol, and Edinburgh.

The role overview

As the Field and Workshop Technician, you'll be based in London - Leyton, with primary responsibilities for maintaining customer coffee machines both on-site and in the workshop. Duties include receipting goods, completing paperwork, dismantling machines for repair, troubleshooting, performing preventative maintenance, replacing parts, and preparing machines for dispatch and installation. You'll also clean parts to ensure proper functionality.

This role involves managing a constant workflow, prioritising tasks, and supporting the field team in maintaining customer machines. It's a developmental position, with 1-2 days in the workshop and the rest in the field. You may also reinstall equipment you've serviced.

Training includes time with our Workshop Coordinator and Senior Technician, followed by independent work. We offer regular upskilling sessions, both in-house and external. A hybrid van is provided for work use, with ongoing support from our experienced team.

The role responsibilities

At the heart of this role is the maintenance and repair of espresso coffee machines and equipment, primarily based in the workshop. Additionally, you will take on a crucial field role, ensuring the ongoing upkeep and optimal performance of our customers' coffee machines and related equipment.

Workshop based
• Prepare equipment ready for installation.
• Refurbish, service & repair of ex-rental equipment.
• Regularly communicate with your line manager to discuss daily work schedule, identify communication with customers and highlight where follow-ups are required.
• You will always adhere to standard operating procedures and work processes.
• You will require a base level of fitness and good health is require as you will manually lift all equipment throughout the working day.
• You will require good manual dexterity as you will use hand tools daily to repair and fit new parts.
• An ability to record accurate and detailed inventory and invoicing records as well as question and report any anomalies.
• You will manage regular communication with our Technical Service Coordinator in Cornwall.
• You will communicate with departments across the business and communicate relevant information in a timely and accurate manner.
• You will ensure all interactions represent the cores values and behaviours of Origin Coffee.

Field based
• React to maintenance issues with our ever-growing customer base in London and the home counties.
• Identify and carry out planned preventative maintenance in line with service scheduled workload.
• Responsible for the installation of traditional espresso coffee machines and hot water systems.
• Responsible for installing water filtration systems.
• Represent Origin when customer facing including managing and communicating expectations around equipment usage.
• Making sure your van is kept in an orderly fashion with a constant replenished parts stock for those emergency situations.
• Implementing any stock/parts movement through our service app and liaising with the Workshop Coordinator when doing so.
• Working closely with our Technical Service Coordinator to help and plan your diary management
• Overtime maybe required from time to time as jobs can go over their allocated time frame.

PERSON SPECIFICATION

About you
• You possess a deep, intrinsic curiosity about how things work, how they fit together, and how they come apart. With a naturally inquisitive mindset and a keen problem-solving ability, you excel at thinking on your feet and finding solutions.
• You are highly organised, with strong skills in managing and prioritising multiple tasks and activities.
• You take initiative and consistently deliver results on time, even in dynamic and fast-paced, time pressured environments.

Desirable Experience
• Mechanical experience is preferred but not essential, as training will be provided.
• Barista training is beneficial, as familiarity with espresso machines is valuable, but training will be provided if needed.
• Demonstrable experience working independently and as part of a team aligned with core values and business objectives.
• Ideally, understanding of the goods-in and goods-out process.

Required Behaviours & Skills
• Acute attention to detail with the ability to identify anomalies and mistakes.
• Ability to follow company systems and processes.
• Strong time management skills.
• Efficiency, effectiveness, and organisation in both digital and practical tasks.
• Flexibility and reliability, with the ability to handle early mornings or late evenings as needed.
• Ability to work independently, building rapport and relationships with key suppliers and colleagues.
• Excellent verbal communication skills, with a friendly, professional, and accommodating manner.
• Full UK Driving License.

Desirable Qualities to Have
• An eye for detail and meticulousness in all tasks.
• Commitment to maintaining an efficient and organised working environment and managing workflow effectively.
• A love for good coffee is a plus, but if you don’t have it yet, you soon will

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