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Job Descrption

“The world is yours with Meliá”

Discover a boundless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family.

About ME London Hotel, WC2R 1HA

ME by Meliá is a collection of hotels in which culture, lifestyle and The ME People community come together to create an inimitable personality. Each hotel is connected to the destination, becoming the social epicenter of the city and attracting the best of the local cultural scene. Music, art, design, fashion and gastronomy make up the ME scene to provide visitors with an experience beyond accommodation. If you radiate energy and have a personal style that captivates others, if you like to follow the latest trends and live for the moment; if you love music, culture and new technologies… Then you connect with the ME by Meliá brand!
• * Salary package: up to £27,000 including service charge // Health... cash back plan // Meals on duty // Pension scheme // Loyalty rewards and referral bonuses // many more**

Restaurant Host/Hostess (30 hours/week or pro-rata for part-timers)

Mission: Responsible for welcoming guests and customers to the consumption area and representing the area, complying with the highest standards of presentation, discipline, kindness and courtesy to cause the best initial impression regarding a quality service that satisfies the expectations of the customers, earning their recognition and preference. Promote the sale of food and beverages to increase revenue and achieve the defined objectives.

Responsibilities will include, but are not limited to:
• Keeps their work area tidy and clean with all the equipment and supplies required for the service, keeping menus and bill holders in good condition.
• Participates in briefings at the beginning of each shift to get information on dishes of the day, VIPs, groups, events, and general comments and sharing information.
• Consistently offers a warm and professional welcome and farewell to guests and customers on arrival and departure, always with an impeccable posture and personal presentation.
• Greets customers and lead them to their table, walking safely, pointing out any steps or uneven surfaces to avoid accidents.
• Responsible for taking reservations by phone, accurately noting customer data: name, time booked, number of diners, place where they are staying and telephone number.

What we are looking for:
• Customer service skills
• Be able to stand for a long period of time
• Fluent in English
• Spanish knowledge desirable
• Excellent grooming and presentation standards

The successful candidate must already have eligibility to work in the UK.

Our Benefits Package Includes:
• Competitive Salary
• Holidays: 28 days’ holiday including 8 public holidays
• Contributory pension scheme
• Refer a friend bonus: £500 (subject to successfully completed 6 months’ probation)
• Discounted dental and health cover with HSF
• Travel & Food discounts: excellent employee special rates in Melia Hotels worldwide for our team members, their friends & families while travelling and staying in our hotels including F&B discount (subject to individual outlets)
• Personal Development: programs designed to support your career right from the start, with unlimited access to online learning platform
• Career growth: fantastic opportunity to progress and access to a network of over 350 hotels across the world (subject to local right to work rules)
• High street discounts: with Perks at Work

At Meliá we are all VIP

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.

Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People.

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment to equality and diversity, avoiding any kind of discrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.

Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to all our collaborators, we make it possible.

If you want to be “Very Inspiring People”, follow us on:

INSTAGRAM – TWITTER – LINKEDIN – INDEED – GLASSDOOR

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