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Job Descrption

Level 3 Information Communication Technician

Weekly Hours Worked: 37 hours

About the Company:

Alcatel Submarine Networks is a global digital infrastructure company based in London. Alcatel Submarine Networks is a leading global digital infrastructure company committed to innovation and excellence. We are dedicated to providing top-notch services/products to our customers and continuously improving our processes. Our IT department is at the forefront of these efforts, and we are looking for a talented apprentice to join our team.

Job Description:

Estio Training is thrilled to offer a new opportunity for a L3 IT Support Technician Apprentice at ASN.

Role Summary:

Within the IT department, you will participate in the operation and support of ASN Tools, applications and environments. You will assist computer users by answering questions, resolving technical problems and maintaining company software and computer equipment.

Key Responsibilities:

As an IT Support Technician, you... will:
• User support (including PC software and hardware support, workstation imaging and deployment, deskside and remote support).
• Complete assigned tickets to SLAs.
• Support the IT Team with deployments, tickets and projects.
• Help in the ASN infrastructure administration.
• Ensure compliance with standards & contribute to the knowledge base.
• Any other requirements deemed necessary by the IT Support Lead.

Qualifications:
• Educational Requirements: 5 GCSEs grades A*-C/9-4 or equivalent, including English Language and Maths.

Skills Required:
• Office 365
• Active Directory
• CyberArk
• SCCM/Imaging
• Network patching

Personal Qualities:
• Good interpersonal skills
• Organised
• Interest in IT
• Good written and verbal communication skills
• Work well under pressure, and think quickly
• Solutions orientated
• Ability to adapt to change

Future Prospects:

This role offers the potential for a permanent position upon successful completion of the apprenticeship, contingent on performance.

For more information, or to apply, please contact us at Hello@estio.co.uk or call [Leeds - 0113 3500 333 We look forward to hearing from you!

Training to be provided:

Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:
• Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
• Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
• Prioritise systems support tasks and monitor and maintaining system performance.
• Maintain regulatory, legal and professional standards.
• Support the information systems needs for your business.

IND123

Job Type: Apprenticeship

Pay: £24,000.00 per year

Schedule:
• Monday to Friday

Application question(s):
• Have you worked in a customer service role before?
• Do you have any knowledge of building PCs?

Education:
• GCSE or equivalent (required)

Location:
• London, SE10 0AG (required)

Work Location: In person

Reference ID: Alcatel Submarine Networks (ASN) - 3224

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